IT Manager

IT Manager

Department: Engineering

Employment Type: Full Time

Location: London, UK

Compensation: £65,000 - £75,000 / year

The Role We are looking for a hands‑on and strategic IT Manager to lead the delivery of secure, reliable, and scalable corporate technology across Fund Apps. Supporting approximately 270 colleagues across five international offices and hybrid working environments, you will be responsible for the technology experience of our people from their first day at Fund Apps through to their last. You will work closely with Information Security, People, Finance, Legal and different team leaders to ensure that Fund Apps’ corporate technology supports the growth and needs of our organisation.

This role has a broad scope, as you will work across identity, devices, SaaS, automation, and office infrastructure. As the IT Manager, you will be responsible for managing IT analysts located in other locations and time zones to provide a resilient IT support experience to users worldwide.

• Fund Apps’ global corporate IT strategy roadmap in service of the company goals.
• The global IT support service, including service levels, escalations, incident management, employee satisfaction and continuous improvement.
• The Joiner, mover and leaver processes and IAM processes for over 270 users.
• A fleet of MacOS, Windows and Azure Virtual Desktops across 5 offices.
• Administration of the companies SaaS estate and AI tooling.
• Office connectivity, Wi‑Fi, meeting‑room systems and associated workplace technology across 5 offices.
• Operation of the corporate IT security and compliance controls in partnership with the security team.
• Management of IT vendors, contracts, licences and expenditure, balancing cost, employee experience, security and long‑term maintainability.

• MacOS and Windows
• Okta
• Google Workspace
• Microsoft Azure
• Iru (formerly Kandji)
• Crowd Strike
• Slack
• Zoom

This role has a lot of freedom to solve problems in ways that achieve our outcomes and align with our values. You will be expected to take ownership of your work from Day 1. To thrive at Fund Apps, you will need to be comfortable with uncertainty and embrace change as it comes. We value people who take charge of their destiny and help make things better for everyone around them.

• Background: You are an IT Manager with experience managing complex estates. You are comfortable operating autonomously, making sound decisions and asking for input or support when it will improve the outcome. You keep your users’ productivity at the heart of what you do.
• Work-with-purpose: You can articulate the value of your own work in larger projects or team‑wide goals. You have the space to own and deliver solutions and are comfortable working with ambiguity and evolving requirements.
• Have‑courage: You are comfortable asking for and giving feedback. You help others when needed and participate in debates, brainstorms, and other team conversations regularly. You build strong relationships with your colleagues across the wider company and can respectfully challenge one another to understand the problem and find the best solutions. As a company, we embrace change and the chance of failure.
• Be‑transparent: As a company, we value and aspire to transparency at all levels; you’ll provide work updates to communicate regularly about progress and blockers and reach out for help when needed.
• Raise‑the‑bar: You seek out opportunities to improve our workflows, processes, and practices; 1% improvements over time improve things for everyone.
• Do‑more‑with‑less: You identify and help implement improvements to processes and standards within the team, seek to optimise our workflows, and share ideas for how to automate manual tasks. As a company, we try to minimise meetings (we have meeting‑free Wednesdays) and default to asynchronous written communication over long, multiple‑person meetings.

We require candidates to have permission to work in the UK without visa sponsorship.

We work hybrid and ask that new Fund Appers spend 3 days per week at our shiny London office during the first 6…