Global Platform Ops Director – AI-Powered Client Experience
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-03
Listing for:
Kaluza
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Specialist, Change Management, Business Continuity, AI Business & Operations
Job Description & How to Apply Below
Kaluza is seeking a Director of Platform Operations to lead three global functions:
Client Support, Platform Performance Assurance, and Product Specialists. You will report to the VP of Product & Tech Operations and drive strategy, governance, and performance across all regions.
The role requires building a high-performing, AI-native operations culture, with accountability for SLA delivery, incident response, and client satisfaction in a fast-growing SaaS business.
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