Infrastructure Support Engineer

Job Title:

Senior Infrastructure Support Engineer

Location:

Gloucestershire (2 days per month in office, remainder remote/hybrid)
Sector:  Managed Service Provider (MSP)
All applicants must have the right to work in the UK, unfortunately my client cannot provide sponsorship.

About the Role
We're working with a growing Managed Service Provider looking to appoint an experienced Infrastructure / 3rd Line Engineer to join their technical team. This role is ideal for someone with a strong all-round MSP background who's comfortable working across cloud, security, infrastructure, and networking, and who enjoys resolving complex, escalated support issues for a broad client base.  Strong Azure Infrastructure skills are key for this role.

Key Responsibilities
Act as a senior escalation point for complex technical
Support and maintain cloud environments across Microsoft Azure and Microsoft 365
Support and maintain client infrastructure, including servers, virtualisation, and storage
Support networking environments  switches, firewalls, routing, VPNs
Support security-related issues across client environments  endpoint security, patching, identity/access management, and general security best practice
Diagnose and resolve root-cause issues rather than just symptoms, reducing recurring tickets
Document technical solutions, processes, and configurations clearly for internal knowledge base and client records
Mentor and support junior engineers (1st/2nd line), helping to develop their technical knowledge
Liaise directly with clients on more complex or sensitive technical matters, ensuring clear communication throughout

What We're Looking For
Proven experience working within an MSP environment at 3rd line level  essential
Strong hands-on experience with Microsoft Azure architecture and services including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure Local. and Microsoft 365 (Entra , Intune, Exchange Online, SharePoint, etc.)
Solid understanding of IT security fundamentals  endpoint protection, identity/access management, patching, and general best practice
Infrastructure experience  servers, virtualisation (e.g. VMware/Hyper-V), storage, backups
Networking knowledge  firewalls, switches, VPNs, routing/switching fundamentals
Strong troubleshooting and problem-solving skills, comfortable owning complex escalations end-to-end
Excellent communication skills, confident dealing directly with clients
Relevant certifications desirable (e.g. Microsoft Azure/365 certifications, networking certs) but not essential if experience is strong

What's On Offer
Salary up to £55,000 DOE
Great training and progression, with certification support
Private healthcare
25 days annual leave + bank holidays
Enhanced pension