Salesforce Lead

Role:
Salesforce Manager

Location:

London (Hybrid – 3 days per week on-site)

Salary: £65,000 – £70,000

Network IT are working with a leading organisation to recruit a Salesforce Manager to join their Technical Operations team. This is an excellent opportunity for an experienced Salesforce professional to play a pivotal role in the ongoing evolution of a well-established Salesforce platform, balancing operational support with strategic enhancements and project delivery.

Working closely with the Salesforce Product Manager, you will act as a key member of a small but highly impactful team, helping to shape platform capability whilst ensuring users receive a high-quality, reliable service.

Role Overview

As a Salesforce Manager, you will blend Salesforce administration, solution design, stakeholder engagement, and project delivery to ensure the platform continues to meet evolving business needs.

This role requires a hands-on individual who is equally comfortable resolving complex support issues, gathering requirements from business users, designing scalable solutions, and delivering enhancements through to successful deployment and adoption.

You'll thrive in a collaborative environment where ownership, initiative, and the ability to work autonomously are highly valued.

Key Responsibilities

Drive the ongoing enhancement and optimisation of the Salesforce platform, ensuring solutions remain scalable and aligned to business objectives.

Oversee day-to-day platform administration, including user management, permissions, configuration changes, and support activities.

Partner with stakeholders to understand business challenges and translate requirements into effective Salesforce solutions.

Deliver platform improvements and smaller-scale projects through the full lifecycle, from discovery and design through to testing and go-live.

Develop and maintain automation, reporting, dashboards, and integrations that improve efficiency and user experience.

Take ownership of more complex support issues, ensuring timely resolution and effective communication throughout.

Contribute to backlog management, helping prioritise demand based on business value, effort, and dependencies.

Produce and maintain clear documentation covering processes, configurations, and governance standards.

Collaborate with internal teams and third-party suppliers to support ongoing platform development and integration activities.

Essential Skills & Experience

At least 5 years' experience working with Salesforce across administration, configuration, support, and delivery functions.

Strong hands-on expertise with Salesforce Service Cloud.

Salesforce Administrator (ADM
201) certification.

Demonstrable experience analysing business requirements and converting them into practical Salesforce-based solutions.

Strong knowledge of Salesforce automation tools, security architecture, permissions, roles, and sharing models.

Experience supporting production Salesforce environments, including release preparation, troubleshooting, and incident management.

Knowledge of data management principles, including migrations, imports, data quality, SOQL, and Data Loader.

Ability to produce actionable reporting and dashboards for operational and leadership stakeholders.

Excellent communication skills with the ability to engage effectively with both technical and business audiences.

Strong organisational skills, attention to detail, and the ability to manage multiple priorities with minimal supervision.

Desirable Skills & Experience

Exposure to Sales Cloud, Experience Cloud, and Marketing Cloud.

Additional Salesforce certifications, such as Advanced Administrator, Service Cloud Consultant, or Platform App Builder.

Working knowledge of Apex, Visualforce, or other Salesforce development tools.

Experience operating within regulated or compliance-driven environments..

Strong Excel capabilities and familiarity with basic web technologies such as HTML and CSS