Customer Success Manager - AI Paid Media Platform

Customer Success Manager - AI Paid Media Platform

Paid Search / Paid Social / PPC / Digital Media Platform

Location:
London / Hybrid

Salary: £50k - £60k + Bonus

We're working with a fast-growing AI Paid Media platform that helps global brands and retailers plan, optimise, and scale their performance marketing. Backed by a genuinely exciting product and a customer base that's scaling quickly, they're now looking for a Customer Success Manager to join them at a pivotal moment.

This isn't your typical "check-in and renew" CS role. It's a hybrid of relationship management and hard data analysis, you'll be just as comfortable presenting ROAS trends and churn analysis as you are building trust with a client on a call. If you like getting into the numbers and owning the relationship, this one's worth a conversation.

• Owning onboarding from post-contract through to full platform adoption - training clients and setting them up for success from day one
• Digging into campaign performance data to spot trends and shape data-backed recommendations
• Acting as a genuine strategic partner, advising clients on Paid Media ROI, not just reporting numbers back at them
• Building and maintaining reporting dashboards that track account health, spend efficiency, and ROI across your portfolio
• Using trend and statistical analysis to flag at-risk accounts before they become churn problems
• Running weekly account reviews and being the voice of the customer internally

• 3+ years in a customer-facing role
• Customer Success, Account Management, or Digital Marketing all work
• Equally keen to hear from Media Agency backgrounds
• If you've run Paid Search or Paid Social campaigns and want to move client-side into a CS-flavoured role, this could be a great next step
• A track record of turning data into a story clients actually understand and act on

High-growth business, real ownership from day one, and a product that's genuinely solving a problem in the market. If you like being trusted to own outcomes rather than just tick boxes, you'll fit right in.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.