Infrastructure Engineer IT Head Office

Infrastructure Engineer

Location: Hybrid - Minimum one a day week in London or Billericay
Salary: Competitive
Contract Type: Full Time, Maternity Cover
Typical

Hours:

40 hours per week, Monday-Friday

At Ground Control, technology plays a critical role in how we operate, innovate and deliver exceptional service for our customers. As our Infrastructure Engineer, you will be at the centre of that success, ensuring our on-premise and cloud environments remain secure, reliable and ready for the future.

We are looking for a hands-on infrastructure professional who thrives on solving complex technical challenges, improving systems and delivering robust IT services. You will play a key role in maintaining our Windows, Azure and virtualisation environments while supporting strategic projects that help drive business growth and innovation.

In this role, you will take ownership of our core infrastructure and help ensure the stability, security and performance of critical business systems.

• Design, build and manage our Windows server, Hyper-V and Azure environments
  , ensuring infrastructure remains resilient, secure and aligned to business needs.

• Support the ongoing development of our cloud platforms
  , helping to drive the gradual migration of services and workloads into Azure.

• Monitor and maintain infrastructure performance and availability
  , proactively identifying improvements and resolving issues before they impact users.

• Manage physical and virtual infrastructure
  , including servers, storage platforms, SAN and NAS technologies.

• Implement security best practices and compliance controls
  , helping protect business-critical data and systems.

• Lead infrastructure projects from design through to implementation
  , taking ownership of delivery and long-term support.

• Act as an escalation point for the Service Desk team
  , providing technical expertise and guidance on complex incidents.

• Maintain accurate technical documentation
  , ensuring systems, processes and changes are fully recorded and audit-ready.

• Identify opportunities for automation and efficiency improvements
  , leveraging modern technologies and AI where appropriate.

• Participate in an out-of-hours support rota
  , helping maintain service continuity across the business.

• The opportunity to work with modern infrastructure and cloud technologies across a diverse technology estate.

• Exposure to business-critical projects and digital transformation initiatives.

• The chance to influence how infrastructure services evolve and improve.

• A collaborative, supportive and knowledgeable IT team.

• Ongoing development and learning opportunities.

• Hybrid working with flexibility and travel across the wider business.

• Competitive salary and benefits package.

• Proven experience managing enterprise infrastructure environments across both on-premise and cloud platforms.

• Strong technical knowledge of Windows Server, Active Directory, DNS, DHCP and Failover Clustering.

• Hands-on experience with Hyper-V virtualisation and physical server infrastructure.

• Experience supporting storage technologies including SAN, NAS, iSCSI and Fibre Channel connectivity.

• Strong Azure administration experience, including Virtual Machines, Network Security Groups and Storage Accounts.

• Experience with Infrastructure as Code tools, ideally Terraform.

• Knowledge of backup technologies, ideally Rubrik.

• Good understanding of networking principles including VLANs, CIDR and wider network infrastructure concepts.

• Experience administering Microsoft Intune and Hybrid/Azure joined devices.

• Someone who communicates confidently with both technical and non-technical stakeholders and can build strong working relationships across the business.

• A proactive problem solver who takes ownership, works independently and sees projects through from planning to implementation.

• Strong organisational skills with the ability to prioritise workloads and manage multiple priorities effectively.

Desirable:

• Industry certifications such as CCNA, CCNP, MCSA, AZ-900 or AZ-700.

• Experience with Palo Alto Firewalls, Prisma Cloud, switches, routers and wireless…