Junior IT Support Engineer

Junior IT Support Engineer

Location: London (On-site)
Job Type: Full-Time

Our client is seeking a motivated and enthusiastic Junior IT Support Engineer to join their growing IT team. This is an excellent opportunity for someone looking to develop their career within IT, gaining exposure to a broad range of technologies while supporting users across a fast-paced, international business.

Working as part of a collaborative IT team, you'll provide first and second-line support, resolve technical issues, assist with hardware and software deployments, and help ensure users receive a high level of technical support.

• Provide first and second-line IT support to end users.
• Respond to and resolve IT incidents and service requests within agreed timescales.
• Install, configure and support desktops, laptops, mobile devices, printers and peripheral equipment.
• Support Windows 10 and Windows 11 environments.
• Assist with user account administration and access requests.
• Provide remote support using remote access tools.
• Monitor and maintain IT equipment and ensure systems remain reliable.
• Escalate more complex technical issues to senior engineers where required.
• Maintain IT asset records and technical documentation.
• Assist with hardware rollouts, equipment refreshes and IT projects.
• Follow IT security policies and best practices.
• Liaise with third-party suppliers and vendors when necessary.

• Degree, apprenticeship or relevant qualification in Computer Science, Information Technology or a related discipline is desirable.
• Previous experience within an IT Support, Service Desk or Helpdesk role would be advantageous.
• Good knowledge of Windows 10 and Windows 11.
• Basic Active Directory administration.
• Experience supporting desktop and laptop hardware.
• Knowledge of printers and peripheral devices.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wired/wireless connectivity.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Well organised with the ability to prioritise workload.
• Able to work both independently and as part of a team.

• Competitive salary and benefits package.
• Excellent training and career development opportunities.
• Exposure to a wide range of technologies.
• Supportive and collaborative working environment.
• Long-term career progression within a successful and growing organisation.