Functional Consultant – ServiceNow IRM and SecOps Solution

London, United Kingdom | Posted on 22/10/2025

We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market.

Lead requirements gathering, process design, and configuration/customization of the Service Now IRM (Integrated Risk Management) platform.

Act as the primary Service Now IRM Business Analyst in engagements, ensuring successful delivery of platform solutions.

Create high-level and low-level technical design documents and contribute to architecture discussions and deployment planning.

Demonstrate IRM and Sec Ops solutions as required, showcasing platform capabilities to stakeholders.

Work across various IRM modules such as Policy Management, Compliance & Audit Management, Vendor Management, Business Continuity Management, Vulnerability Response, Incident Response, and Security Dashboard.

Assess existing IRM processes for maturity and identify automation opportunities on the Service Now platform.

Apply knowledge of advanced risk management practices and continuous control monitoring.

Develop and execute test plans; participate in client UAT sessions and oversee production migration.

Manage GRC use stories within Agile teams and lead iteration planning and delivery.

Understand and utilize Observables, Indicators of Compromise (IOC), and IoC Lookups for enhanced security posture.

Configure and implement Service Now GRC applications and modules, leveraging built-in capabilities such as plug-ins, workflows, UI elements, tables, dictionaries, integrations, and dependencies.

Develop scripts and automation using Service Now scripting capabilities.

Certified Service Now IRM and/or Sec Ops Administrator or Consultant (mandatory).

Minimum of one full lifecycle implementation of Service Now IRM/Sec Ops.

Working knowledge of vulnerability management processes and related tools.

Preferred certifications: ISO, CISA, CISM, CISSP, CRISC (or equivalent).

Service Now GRC (Governance, Risk & Compliance) and Sec Ops modules.

Bachelor’s or Master’s degree in Engineering, Computer Applications, or a related field (B.E/B.Tech, BCA/MCA).

Service Now Certified Consultant credential preferred.