Service Design Senior Analyst

Service Design Senior Analyst

Location:
London

Career Level: Analyst

Accenture Song is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change - our impact is evolving the way people live, bank, shop, work, and travel.

Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.

Underpinning it all is a treasure trove of technology, data and insights powered by Accenture's global capabilities.

Contribute to the design of better services - supporting research, synthesis, and the creation of artefacts that help organisations understand their users and improve the experiences they deliver.

Learn and apply service design methods at the project level; develop proficiency in research, facilitation, and artefact creation; grow your ability to connect insight to design thinking under the guidance of more senior designers.

Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

• 1-3 years of relevant experience in service design, UX research, or a related field.
• Exposure to qualitative research methods and user interviews.
• Awareness of service design artefacts including journey maps and personas.
• Bachelor's degree or equivalent experience in Design, Social Science, or a related field.