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ICT Client Support Assistant
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-09
Listing for:
GloJobs
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
ICT Client Support Assistant de: G-6.
Location:
London, United Kingdom. Final date to receive applications: 2 September 2026.
- Handle technical support requests (1st and 2nd-line), ensuring accurate logging, prioritization, and resolution within SLA targets.
- Troubleshoot hardware, software, end-user devices, and connectivity issues, escalating complex cases when needed.
- Maintain clear communication with users throughout the ticket lifecycle and document resolution steps.
- Contribute to root cause analysis and preventive measures to reduce incident recurrence and improve service quality.
- Promote a user-focused service culture in all interactions.
- Manage the full lifecycle of user accounts, including independent execution of onboarding, offboarding, and role modifications, ensuring security, compliance, and timely service delivery.
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