ITIL Change Manager (Transfer Agency

Join the Future of Technology with ZILO™

At ZILO™,we'reredefining what'spossible in technology. ZILO™ is the UK-based Fin Tech specialising in global asset and wealth management software, designed to scale and transform businesses of all types using our own developed AI Technology.

Our mission is to digitalise the future of the global asset management industry. We are a team of experts with decades of combined experience at leading firms globally, who thrive in fast-paced environments and want to shape the future of technology. Every individual plays a key role in driving progress and making a real impact. We continuously strive to innovate and improve.

Why work with us?

At ZILO™,you'llbe part of a dynamic and inclusive environment where creativity thrives. We offer the opportunity to work oncutting-edge technology, collaborate with talented individuals, and contribute to projects that have a real-world impact. We value continuous learning, personal growth, and providing our team with the resources they need to succeed.

The ITIL Change Manager sits within ZILO's Service Management function and owns the end-to-end change enablement process across ZILO's technology platform. This roleis responsible for ensuring all changes to production systems - releases, configuration changes, datamigrationsand emergency fixes - are assessed, approved, scheduled and implemented with minimal risk to service availability and client operations.

Given ZILO's client base of transfer agency (TA) operations, prior hands-on Transfer Agency experience is highly valued, allowing the Change Manager to understand the operational and regulatory impact of change on TA processes such as shareholder record-keeping, dealing, settlements and registration, and to engage credibly with client operations teams.

There is an expectation to attend the London office in Canary Wharf, 2-3 days each week.

• Own and continuously improve the ITIL-aligned change management process, including RFC intake, categorisation (standard, normal, emergency), impact/risk assessment, approvalworkflowsand post-implementation review.

• Chair and facilitate
  
  Change Advisory Board (CAB) and Emergency CAB (ECAB) sessions, ensuring the right technical, operational and client stakeholders areengagedand changes are challenged appropriately before approval.

• Assess the operational impact of proposed changes on transfer agency processes (e.g. dealing cut-offs, settlements, registration, client reporting), drawing on TA domain knowledge toidentifyrisks other change managers might miss.

• Partner with engineering, delivery and client operations teams to build a forward schedule of change (FSC), identify conflicts, and coordinate deployment windows across client environments.

• Manage the change calendar and enforce change freeze periods, blackoutwindowsand governance controls around TA-sensitive periods (e.g. valuation points, month-end, year-end, corporate actions).

• Track and report on change success/failure rates, unauthorised changes, and change-related incidents, using data to drive continuous improvement of the process.

• Act as an escalation point for failed or high-risk changes, coordinating rollback decisions and post-incident reviews in conjunction with problem and incident management.

• Ensure change records, audit trails and documentation meet internal governance and regulatory/compliance requirements relevant to a financial services technology provider serving TA clients.

• Strong working knowledge of ITIL change management principles and practice (ITIL v3/v4), including change enablement, release, and deployment management.

• Solid understanding of transfer agency operations and terminology, and how system changes affect TA processing, clientservicingand regulatory obligations.

• Confident chairing meetings and pushing back on inadequately prepared or high-risk change requests, even under delivery pressure.

• Strong analytical and risk-assessment skills, balancing speed of delivery against operational stability for regulated financial processes.

• Excellent stakeholder management and communication skills across technical, operational and…