Technology Operations & Solutions Technician

Technology Operations & Solutions Technician

London

Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands‑on training to corporate and academic clients across the globe. We're looking for a Technology Operations & Solutions Technician to join our Technology team, supporting the day‑to‑day operations, security, and governance of our systems as the business grows beyond a SaaS‑only stack into a mix of custom‑built and third‑party solutions.

In this role, you'll be a front‑line partner for IT support, onboarding and offboarding, and security operations - triaging issues, provisioning accounts and devices, and helping maintain the controls and documentation that keep the business compliant and protected. As you grow into the role, you'll also help design, build, and operate a growing suite of internally‑developed tools, working closely with stakeholders across the business to turn requirements into secure, reliable, well‑maintained solutions.

This is a great fit for someone who's comfortable moving between hands‑on support and hands‑on building - someone who brings good judgment to a small team without heavy process, and is motivated to fix things regardless of whose job it technically is.

Tech nology Op eration s & Solutions Technician

Team
:
Technology (reporting into Senior Manager, Global Technology Operations)

Location
:
London / Hybrid / Remote UK

Contract type
:
Full-time, permanent

Experience level
: 2–5 years relevant experience

Purpose of the Role

To support this function, you willassistwith the administration, security, and governance of the company's systems. This rolerequirestechnical skills across IT support,system maintenance,identity management,cybersecurity, compliance,and business continuity.

Foranadvanced candidate, or as one progresses into the skillset,this function will support thedesign, build, operateandadministrationofa growing suite ofinternally-developedsolutions, ensuring they are secure, reliable, and maintainable as the business moves away from SaaS‑only tooling toward a mixed estate of custom‑built and third‑party systems.

Key Responsibilities

Day-to-Day Operation s

• Monitor and triagesupport for hardware, software, and business applications,escalating where appropriate.
• Assistour IT provide rand bethecompany’s point of contactwiththeonboarding and offboarding of employees, ensuringtimelyprovisioning of user accounts and devices,maintainingasset inventories,and software licensing.
• Understand the company architecture, and support the implementation and maintenance of security controls, including multi-factor authentication, and device compliance.
• Support the creation or improvement of operating procedures andtechnicaldocumentation.
• Assist with security monitoring, vulnerability remediation, patch management, and incident response activities.
• Contribute to compliance initiatives, includingmaintainingevidence for audits,supporting regulatory requirements,businesscontinuityand disaster recovery planning,assisting with IT risk assessments and implementation of risk mitigation actions.
• Be willing to respond during project launches or to incidents outside of normal working hours, acting as a first point of contact when issues arise.

Project Support

• Support with the scoping and translation ofbusiness requirements from non-technical stakeholders into working, well-structuredsolutions.
• Assistthe team to design and build internalsolutionsusingAI(via Claude Code / Anthropic API / MCPs) and appropriate databaseengines (e.g., PostgreSQL, MySQL, or similar).
• Integratesolutionswith existing SaaS tools where needed (APIs, webhooks, data sync).
• Plan out and ownday-to-day technical operations for existing applications and future solutions: monitoring, logging, backups, incident response,maintain access control, authentication, and permissions.
• Establish basic operational discipline and maintainable engineering standardswheretheydon'tyetexist:deployment processes, environment separation (dev/test/prod), documentation, and change control.
• Apply security best practice acrosssolutionlifecycle — from secure coding through to infrastructure configuration (cloud hosting,…