Atlassian Lead Consultant - ITSM​/ESM Practice

About Valiantys

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams.

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As a Lead Atlassian Consultant
, you shape and lead the delivery of strategic and complex ESM/ITSM solutions for our clients.

You act as a trusted advisor to senior stakeholders
, while also playing a key role internally as a leader, mentor, and reference for consulting excellence
. You combine strategic vision, technical expertise, and leadership to drive impactful outcomes for both clients and Valiantys.

• Lead discovery phases and identify high-value opportunities for clients
• Advise senior stakeholders on ESM/ITSM strategy, architecture, and transformation roadmaps
• Design tailored solutions that align with business goals and technical constraints
• Act as a trusted advisor
  , guiding clients toward long-term value realization

• Lead and oversee the delivery of complex or cross-practice projects
• Ensure delivery approaches align with client needs, best practices, and Valiantys standards
• Act as technical lead when required to guarantee quality and consistency
• Produce and review key deliverables and ensure clear reporting on progress and outcomes

• Manage and support consultants, fostering a high-performance and collaborative culture
• Set clear objectives, monitor performance, and provide constructive feedback
• Mentor team members and support their technical and professional development
• Contribute to recruitment, onboarding, and enablement of new consultants
• Ensure team readiness, certifications, and continuous skill development

• Act as a reference point for best practices, methods, and tools
• Support consultants in resolving complex or strategic challenges
• Encourage knowledge sharing and contribute to practice development
• Contribute to the evolution of methodologies, standards, and service offerings

• Work closely with Delivery Managers, Practice Leads, Sales, and Presales teams
• Support complex presales activities (solution design, scoping, demonstrations)
• Identify business opportunities and contribute to account growth
• Strengthen collaboration across teams and practices

• Build and maintain strong relationships with key client stakeholders
• Ensure high levels of satisfaction and service consistency
• Support long-term engagement strategies and value realization
• Act as an escalation point for critical issues and ensure timely resolution

• A Master's degree (or equivalent) in Computer Science or a related field
• 7y minimum experience in
  consulting and leading complex projects
• Deep expertise in Atlassian tools and Cloud environments
• Proven ability to engage with senior stakeholders and drive strategic discussions
• 3y minimum experience in team leadership, mentoring, or people management

• Strategic thinking combined with strong execution capabilities
• Leadership mindset with the ability to inspire and develop others
• Excellent stakeholder management and communication skills
• Strong problem-solving and decision-making abilities
• Ability to navigate complexity and drive alignment
• Commitment to quality, client success, and continuous improvement

At Valiantys, our people are at the heart of everything we do. We are committed to creating an environment where you can grow, lead, and make an impact.

Meaning :
Drive strategic transformation projects and influence outcomes
Learning :
Continuous development through training, certifications, and communities
Flexibility :
Hybrid work model supporting work-life balance

• International and multicultural environment
• Flexible remote work policy
• Meal vouchers
• 100% covered health insurance (for you and your family)
• Choice of equipment (PC or Mac)
• Supportive and collaborative culture

Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.