Information Technology Support Technician

An exciting opportunity has arisen for a Junior IT Support professional to join an established IT department within a global organisation.

This is a fantastic opportunity for someone at the beginning of their IT career who is looking to develop their technical skills across a broad range of systems and technologies while providing first and second-line support to users.

• Providing first and second-line IT support to users.
• Responding to and resolving IT incidents and service requests.
• Installing, configuring and maintaining desktops, laptops, virtual machines, printers, mobile devices and peripherals.
• Installing and troubleshooting Windows operating systems and business applications
  .
• Supporting user account administration and access requests.
• Providing remote support using remote access tools.
• Monitoring device performance and reliability.
• Maintaining IT asset records and technical documentation.
• Assisting with hardware deployments and equipment replacements.
• Escalating infrastructure and more complex technical issues where appropriate.
• Ensuring IT and Cyber Security procedures are followed.
• Liaising with external vendors and suppliers.
• Supporting wider IT projects as required.

Ideally, you'll have:

• A degree in Computer Science, Information Technology
  , or a relevant IT qualification/apprenticeship – desirable.
• Previous experience within an IT Support, Helpdesk or Service Desk environment – preferred.
• Good knowledge of Windows 10 and Windows 11
  .
• Basic Active Directory user administration experience.
• Experience supporting desktop and laptop hardware.
• Knowledge of printers and peripheral devices.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity and wired/wireless troubleshooting
  .
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer support skills.

A competitive package, health insurance, dental, optical and wellbeing insurance and life insurance.