Graduate Support Engineer

Salary: £38,00 - £42,000 (depending on experience) + Bonus+ Benefits

Years Experience
: 0-2 years in relevant experience

Job Type: Permanent, Full-Time

Start Date: ASAP, rolling recruitment

Sinara Consultants is actively seeking technically-minded and curious graduates who are interested in a career in Dev Ops and Application Support and Engineering fields to join our Technical Operations team.

The role is an interesting mix of Dev Ops engineering work on projects within Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, delivering application management support and providing technical support for Sinara software applications to a variety of customers.

Full training will be provided at the start.

The role entails active monitoring, maintenance, management, deployment and incident support of Sinara software applications for our clients.

Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems.

Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations.

We deliver support 24 hours a day, as such the position involves working beyond standard business hours on some occasions or being on call.

Systems and Application Management:

• Ensuring operational performance of our applications and environments
• Maintaining our server estate and services
• Performing routine data or system configuration tasks
• Deploying, managing and updating AWS services and other cloud platforms
• Administering containerisation tools and orchestration platforms such as Docker and Kubernetes
• Proactively finding tasks to improve the processes
• Maintenance of internal infrastructure.
• Resolving issues related to applications and environments
• Analysing, prioritising and triaging incidents reported by customers
• Conducting investigations to provide solutions or temporary workarounds
• Collaborating with developers upon identification of potential software defects
• Communicating with customers until incident resolution
• Proactively collaborating in the incidents of all the members of the team
• Proactively updating support materials
• Contributing to customer service performance reports
• Documenting routine change requests
• Participating in application testing throughout the full test lifecycle
• Deploying, managing and updating AWS services and other cloud platforms
• Administering containerisation tools and orchestration platforms such as Docker and Kubernetes

The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.

• Technical, STEM degree (because we need people who can pick up technical concepts and tools quickly)
• General knowledge of IT concepts (Windows, Linux, networking, VMs, databases)

It would be very beneficial to have knowledge in any of the following:

• AWS (Managing AWS resources in an existing architecture, using monitoring tools and deploying applications on existing architecture)
• Terraform
• Interpreting and troubleshooting log files
• Networking
• Performance

To excel in this role, we seek budding engineers who possess a passion for tackling diverse and complex IT challenges. You should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary.

We want people who are naturally curious about systems and technologies and thrive on problem solving. You should be proactive, self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand.

It’s important that you exhibit exceptional attention to detail, coupled with proficient time management and organisational skills.

The role will begin with 3 months of structured training and learning the role.

Sinara will provide training on…