Cloud Solution Architect

Looking for a new challenge? Take a look at our current vacancies.

Contract:

Permanent

Working hours:

35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns.

Salary: £80, dependent on experience

Location:

London

Reporting to:
Chief Architect

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office and we enjoy both flexibility and collaboration.

At the Financial Ombudsman Service, we’re working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2026 will see us continue with our ambitious agenda.

We’re looking for a Solution Architect who thrives on solving complex business challenges through smart, scalable technology solutions.

• Translate business needs into clear, actionable technical solutions.
• Lead multi-disciplinary teams through ideation and solution development.
• Develop solution visions and high-level designs that balance innovation, feasibility, and value.
• Collaborate with delivery teams to ensure smooth implementation and alignment with design intent.
• Engage with stakeholders across business and technology to ensure shared understanding and buy-in.
• Present solutions to governance forums with clarity and confidence.

• Experience designing solutions across the Microsoft Power Platform ecosystem.
• Strong understanding of application development, integration, and cloud platforms.
• Skilled in producing solution documentation, including solution visions and high-level designs.
• Evidence of excellent communication and facilitation skills – you are recognised for leading discussions with business and technology stakeholders and can translate technical to non-technical stakeholders.
• Comfortable navigating ambiguity and driving clarity.
• You are curious and open open-minded in exploring how best to leverage the existing technology landscape to deliver meaningful customer and business outcomes.
• You don’t need to be an expert in every technology we use—but you should bring deep expertise in the Microsoft Power Platform eco‑system, along with a broad understanding of how the others contribute to end-to-end solutions.

• Case Handling & Automation:
  Microsoft D365, Power Platform, Azure Logic Apps, Azure Functions, Azure Dev Ops
• Integration: NService
  
  Bus, Azure Service Bus
• HR & Finance:
  Workday, Anaplan
• Productivity &
  
  Collaboration:
  
  Microsoft 365 AI
• Intelligent Automation:
  Azure AI, Microsoft Copilots

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://

Wellbeing: [Health plan, gym memberships, mental health support] Growth:
We invest in your future with [courses, mentorship, promotions] Culture:
Diverse. Inclusive. Collaborative. Fun. We also offer an attractive, competitive salary and flexible benefits to suit our people.

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

We celebrate diversity and are committed to creating an inclusive environment for all team.

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

The Financial Ombudsman is an Equal Opportunity Employer.

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair…