Digital & Technology Director

JOB SUMMARY

The Technology Transition Lead is the primary driver of technology onboarding and stabilization for new CBRE accounts and client engagements. Operating at the intersection of project management, technology delivery, and client relationship management, this role ensures that each transition is executed on time, within scope, and to a high standard of quality — even in conditions of ambiguity or constrained resources.

This is a hands-on leadership role requiring sound judgment, creative problem-solving, and the ability to adapt plans in real time when conditions change. The Transition Lead partners closely with account teams, platform owners, data science teams, and clients to ensure seamless technology handoffs, clearly documented processes, and a strong foundation for long-term account success.

• Own the end-to-end project plan for each technology transition, from pre-kickoff scoping through stabilization and handoff to steady-state operations
• Manage timelines, milestones, dependencies, and risks across concurrent transitions — proactively surfacing issues before they become blockers
• Drive pre-Red Zone handoff calls and ensure readiness criteria are met prior to go-live; flag gaps and coordinate resolution across stakeholders
• Track and report project status, open issues, and risk items to account leads and D&T leadership on a regular cadence
• Apply structured project management methodologies while exercising discretion to adapt approaches based on account complexity and client context

• Serve as the primary technical point of contact during transition, bridging the gap between client-facing account teams and internal technology platform owners
• Identify and resolve technical blockers using creative, out-of-the-box solutions — drawing on available platforms, tools, and cross-functional expertise rather than defaulting to standard playbooks
• Evaluate technology configurations, data migrations, and integration requirements; escal... upper-case:
  Evaluate technology configurations, data migrations, and integration requirements; escalate appropriately when issues exceed defined scope or risk thresholds
• Manage and organize end user technology hardware delivery and ensure delivery of technical training
• Leverage AI tools and automation to improve transition speed, documentation quality, and repeatability

• Act as a trusted liaison between client stakeholders, account leads, D&T teams and other transition workstream leads throughout the transition lifecycle
• Communicate clearly and confidently with both technical and non-technical audiences, translating complex system dependencies into actionable plans
• Facilitate alignment across cross-functional teams — including data science, platform engineering, and business operations — to ensure shared ownership of outcomes
• Represent D&T interests in client-facing conversations and support sales pursuits as a subject matter expert on transition methodology and technology capabilities

• Maintain transition documentation in real time, including scope agreements, decision logs, issue trackers, and handoff summaries
• Ensure governance protocols are followed throughout each transition, including appropriate approvals, change controls, and service-level compliance
• Contribute to the continuous improvement of the Transition Team's standard methodology — identifying gaps and proposing enhancements to templates, tooling, and process
• Maintain role separation clarity throughout the transition, ensuring each party understands responsibilities and handoff criteria

To perform this role successfully, an…