Legal Operations Manager

Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.  Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. 

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Job Description Are you passionate about driving operational excellence, transformation and innovation within a legal environment? Legal & General is looking for a Legal Operations Manager to play a pivotal role in shaping the future of our Legal & Governance function. Reporting to the Director of Legal Operations & Legal COO, you'll help deliver strategic transformation initiatives, improve operational effectiveness, optimise legal spend and harness technology, including AI, to create a more efficient, data-driven and scalable function.

This is an exciting opportunity to work with senior stakeholders across Legal, Finance, Procurement, HR and Technology while helping modernise how legal services are delivered.

What you’ll be doing :

Delivering and coordinating legal transformation initiatives, tracking milestones, risks, dependencies and benefits

Supporting the implementation of legal technology, AI solutions and new ways of working across the Legal & Governance function

Identifying, prioritising and delivering high-value AI use cases, whilst driving adoption and continuous improvement

Managing legal operational processes and service delivery improvements, including self-service and automation initiatives

Overseeing legal financial operations, budgeting, forecasting and external legal spend reporting

Developing management information dashboards, KPIs and reporting that support strategic decision-making

Reviewing and improving legal processes, workflows and service models to enhance efficiency and scalability

Collaborating with senior stakeholders across Legal, Finance, Procurement, HR and Technology to deliver business objectives and good customer outcomes

Who we’re looking for:

Experience delivering legal operations, transformation, change or legal technology initiatives within an in-house legal function, law firm or consultancy

Strong project management and stakeholder management skills, with the ability to manage multiple priorities effectively

Experience with financial management, budgeting, forecasting and external legal spend control

Advanced analytical capabilities, including experience producing management information, dashboards and executive-level reporting

Knowledge of legal technology platforms and a practical understanding of AI tools and their implementation

Excellent Excel and Power BI skills, with the ability to turn complex data into clear and actionable insights

Strong communication skills, attention to detail and a proactive approach to problem-solving

Degree-level qualification or equivalent experience, with project or change management qualifications being advantageous

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance
-related bonus plan and valuable share schemes

Generous pension contribution

Life assurance

Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday

Competitive family leave

Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax…