Claims Data Culture Lead

Role Description

We’re looking for a passionate and influential leader to help shape the future of data, AI and technology adoption across Claims. In this newly created role, you’ll define and deliver the strategy that builds confidence, capability and engagement with data, helping colleagues embrace new ways of working and unlocking lasting business value.

We’re looking for a passionate and influential leader to help shape the future of data, AI and technology adoption across Claims. In this newly created role, you’ll define and deliver the strategy that builds confidence, capability and engagement with data, helping colleagues embrace new ways of working and unlocking lasting business value.

This is a unique opportunity to establish and evolve a high-profile role, working closely with senior leaders and stakeholders across Claims to create a culture where data-driven thinking, innovation and continuous improvement become part of everyday practice.

This role is based in one of our offices in London, Guilford or Milton Keynes. Please note that this is a hybrid working role with the expectation to attend the office 2-3 days per week.

Pay:
Circa £55,000 per year.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

• Define, deliver and embed the Claims data culture strategy.
• Drive behavioural change initiatives that encourage data-driven decision making.
• Create an environment where data, AI and technology are trusted, understood and confidently used.
• Partner with business leaders, Learning & Development, Data Stewards and Operational Data Improvement Managers to embed lasting adoption of data initiatives.
• Identify barriers to adoption and implement solutions that improve engagement and capability.
• Shape the Claims approach to data literacy and technology confidence.
• Influence learning priorities by identifying capability gaps and future skills requirements.
• Create opportunities for colleagues to solve business challenges using data, technology and process improvement.
• Promote innovation, experimentation and continuous improvement across the Claims function.
• Develop engaging communications and storytelling that bring complex data and AI concepts to life.
• Build visibility, momentum and sponsorship for change across all levels of the organisation.
• Establish and lead a network of Data Champions to support local engagement and adoption.
• Facilitate knowledge sharing, collaboration and best practice across the Claims community.
• Support the adoption of data governance, data quality and accountability practices.
• Act as the bridge between data capability teams and operational colleagues to ensure technology investments deliver meaningful outcomes.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

• Experience leading large-scale change, culture transformation or organisational development initiatives.
• Ability to influence, engage and bring stakeholders together across all levels of an organisation.
• Exceptional communication and storytelling skills with the ability to simplify complex concepts.
• Experience developing capability-building, engagement or behavioural change strategies.
• Strong understanding of data, analytics, AI and technology concepts.
• Ability to translate technical topics into practical operational outcomes.
• Experience working within insurance, financial services or another complex operational environment.
• Experience building momentum and delivering outcomes within a newly established role or function.
• Strong stakeholder management, collaboration and facilitation skills.
• Ability to create measurable adoption and engagement strategies that deliver business value.

• Coaching, facilitation or organisational development qualification.
• Experience supporting AI adoption, digital transformation or technology-enabled change programmes.
• Experience building and leading Champion networks, communities of practice or engagement forums.
• Understanding of data governance, data quality and data stewardship principles.
• Experience…