Account Manager

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role We are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across wide range of business verticals, including finance , Oil and Gas , Retail and media. This client-facing role requires building strong customer relationships, identifying growth opportunities and ensuring customer satisfaction.

The successful candidate will serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying new opportunities to expand our footprint within existing customer organisations.

Responsibilities Include:

Account Management & Business Development Manage and develop relationships with a portfolio of key enterprise accounts

Serve as the primary point of contact for customers' day-to-day technology requirements and queries

Develop new pipeline of opportunities across the portfolio of propositions

Proactively identify and pursue upselling and cross-selling opportunities across our product portfolio (hardware, software, AV solutions, managed services, cloud)
Conduct face-to-face client meetings to understand business needs, strengthen relationships, and present relevant solutions

Build trusted advisor relationships with key stakeholders within customer organisations

Monitor customer satisfaction and address concerns to ensure long-term retention and account growth

Maintain comprehensive understanding of customer business operations, technology infrastructure, and strategic objectives

Identify triggers for additional business (technology refreshes, expansion plans, new projects)
Work collaboratively with the business technical team  on larger strategic deals and new business opportunities

Solution Development & Technical Consultation Assess customer requirements and recommend appropriate technology solutions from our portfolio

Maintain current knowledge of IT trends, including cloud technologies, AV solutions, end-user computing, and managed services

Articulate technical concepts and solution benefits to customers in a clear, business-focused manner

Collaborate with pre-sales and technical teams to develop tailored solutions

Sales Support & Account Coordination Prepare accurate quotations and proposals for customer requirements

Manage deal registration processes with vendor partners

Coordinate project delivery with internal teams to ensure customer satisfaction

Stakeholder Collaboration Support business  in pursuing larger opportunities and strategic initiatives

Liaise with internal departments (technical, projects, finance) to deliver excellent customer outcomes

Communicate customer feedback to relevant teams to drive service improvements

Represent the company professionally in all customer interactions

Required Skills and Professional

Experience:

Experience & Skills Proven experience in  account management, business development, or sales within the IT industry or technology sector

Demonstrated ability to build and maintain professional client relationships

Strong commercial awareness with ability to identify revenue opportunities

Excellent communication and interpersonal skills, with confidence in face-to-face client meetings

Ability to understand customer business needs and translate them into appropriate technology solutions

Strong organisational skills with ability to manage multiple accounts and priorities

Proficiency in Microsoft Office and CRM systems

Technical Knowledge Good understanding of IT solutions including hardware, software, cloud technologies, and AV systems

Ability to stay current with technology trends and developments

Capability to discuss technical concepts with customers in accessible language

Personal Attributes Self-motivated with strong customer service orientation

Professional demeanour suitable for enterprise-level client engagement

Problem-solving mindset with attention to detail

Team player who collaborates effectively across departments

Commitment to continuous learning in a fast-paced technology environment

Your future at Presidio Joining Presidio  means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's…