SC Cleared User Researcher

Salary: £139, per year

• We require active SC clearance before engagement.
• We are looking for proven experience as a User Researcher within Central Government, Defence, or wider Public Sector organisations.
• We need a strong understanding of GDS standards, service assessments, and user-centred design principles.
• We require experience delivering research across the full digital product lifecycle.
• We value demonstrable ability to influence stakeholders through evidence-based insights.
• We require strong communication, facilitation, and stakeholder management skills.
• We are looking for experience working within agile, multidisciplinary delivery teams.
• You must be able to manage competing priorities in a fast-paced environment.

• We plan, design, and conduct user research across discovery, alpha, beta, and live phases.
• We apply a range of qualitative and quantitative research methods, including interviews, usability testing, surveys, and workshops.
• We collaborate with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery teams.
• We analyse and synthesise research findings into actionable insights and recommendations.
• We ensure services align with GDS principles, standards, and assessment requirements.
• We communicate research outcomes effectively to both technical and non-technical stakeholders.
• We champion user-centred design, accessibility, and evidence-based decision-making.
• We support continuous service improvement through ongoing research and feedback loops.

• Support

We are seeking an experienced User Researcher to join a high-profile government digital programme in London on a hybrid basis, with 1 to 2 days per week onsite. This is an initial 3-month contract, inside IR35, offering up to £540 per day, with a strong likelihood of extension and an ASAP start. We offer the opportunity to work on meaningful, user-centred services within a collaborative agile environment, alongside multidisciplinary teams committed to improving digital experiences for citizens.

We are proud of our diverse and inclusive community and welcome applications from people of all backgrounds and perspectives.

last updated 33 week of 2026