ETRM Operations Lead (Endur) - Senior Manager - Energy & Commodities

Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview Energy and Commodities (E&C) Trading organisations have invested heavily in E/CTRM platforms over the last two decades. Yet the organisations creating real competitive advantage today are not simply the ones with the best trading systems. They are the ones building the data ecosystems, user experiences and intelligent decision-support capabilities around them. As the industry accelerates towards AI-enabled operations and increasingly data-driven trading models, the focus is shifting from system implementation to enterprise-wide trading transformation.

Publicis Sapient partners with many of the world's leading Energy Trading organisations to navigate that shift. Our teams work across the full trading technology landscape, helping clients modernise ETRM estates, architect data-led ecosystems and unlock greater value from their trading platforms. This creates opportunities for experienced practitioners to apply their expertise beyond traditional package implementation, influencing how the next generation of trading organisations operate, scale and compete.

ETRM Operations Lead (Endur) - Senior Manager - Energy & Commodities As an ETRM Operations Lead at Publicis Sapient, you will bring deep expertise in managing, supporting and optimising Endur environments within complex Energy Trading organisations. Acting as a trusted advisor to both business and technology stakeholders, you will help clients enhance operational effectiveness, improve platform performance and evolve their ETRM operating landscape to meet the demands of modern trading businesses.

Your Impact Lead and manage the Endur application support team, including mentoring, task allocation and performance management.

Ensure timely resolution of production incidents, service requests and system problems.

Collaborate with various business teams from Front, Middle and Back office to provide daily support for the application.

Coordinate with the global support team to effectively manage client expectations.

Provide reporting and analytics to management regarding system performance, incident trends and support metrics.

Provide deep operational expertise across Openlink Endur environments within Energy Trading organisations

Help clients optimise and enhance day-to-day ETRM operations across business-critical trading platforms

Partner with business and technology stakeholders to identify operational challenges, bottlenecks and improvement opportunities within Endur environments.

Serve as a trusted advisor on Endur operational processes, platform utilisation and operational best practices

Support clients in understanding how trading workflows, operational processes and Endur capabilities interact within live production environments

Facilitate workshops and stakeholder discussions to assess current-state operating models and identify opportunities for improvement

Build trusted relationships with client stakeholders through practical Endur expertise, strong consulting skills and hands-on delivery capability

Contribute directly to delivery as a practitioner, helping clients improve operational effectiveness and maximise value from their ETRM investment

Support modernisation initiatives by helping clients evolve Endur operating models, processes and platform capabilities

Contribute to transformation programmes that enable more data-driven and efficient trading operations

Qualifications

Your Skills and Experience Significant…