Lead M365 Adoption & Support Specialist

Salary range

Starting at 51,713 rising incrementally to 60,858 per annum.

Open ended

Full time

8

Information Services

07/09/2026

2479

Do you know Microsoft 365, Power Platform and Copilot well enough to help shape how an entire University uses them, not just support one team at a time? Birkbeck, University of London, is seeking a full-time Lead M365 and Adoption & Support Specialist to join the Information Services team providing a high-quality support service to all University staff and students.

Do you know Microsoft 365, Power Platform and Copilot well enough to help shape how an entire University uses them, not just support one team at a time? Birkbeck, University of London, is seeking a full-time Lead M365 Adoption & Support Specialist - this is a newly created role within Information Services to help the University make better use of Microsoft 365, Power Platform and AI technologies - turning new capabilities into practical improvements that save staff time, simplify processes and improve the overall user experience.

As Lead M365 Adoption and Support Specialist, you will own Birkbeck's Microsoft 365 adoption roadmap, helping to shape how the University adopts new Microsoft technologies, automation and AI capabilities - that covers Teams, SharePoint, One Drive, Power BI, Power Automate, Power Apps, Copilot and Copilot Studio, and means deciding what gets rolled out, where, and in what order, working across both Professional Services and the Faculties.

You will sit with teams and watch how they actually work - you will also give practical advice on where a Power App or the built-in automation tools could make that work easier. Sometimes that means running a training session, or maybe one-to-one advice at someone's desk to help staff become more self-sufficient. Unlike consultancy work, you won't move on once a project ships.

You will be able to see whether staff are genuinely benefiting from the new ways of working, refine your approach where needed, and help embed lasting change across the University. You will also mentor the User Services, and IT/AV Support teams so they can handle the day-to-day questions.

• Have in-depth knowledge of Microsoft 365, including Power BI, Power Automate, Power Apps and Co Pilot
• Have demonstrable experience developing or influencing technology adoption plans across multiple teams or departments
• Communicate clearly with staff at every level, from first-time users to senior managers
• Have a track record of running training and producing guidance people actually use
• Be confident evaluating new features, including AI, and making the case for what's worth adopting

• Microsoft 365 Change & Adoption Consultant
• Digital Workplace Consultant
• Power Platform & Copilot Lead
• Microsoft 365 Product Owner
• Digital Adoption Manager
• Microsoft 365 Engineer
• or similar roles

If you're excited by the chance to build a new role from the ground up and help define how Microsoft 365, automation and AI are used across the University, we'd love to hear from you today.

Starting at 51,713 rising incrementally to salary 60,858 per annum. Grade 8 on the College's London Pay Scale which includes a consolidated

London Weighting Allowance.

a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Permanent, full-time, (35 hours a week), Monday to Fridayon site, some evening shift work where necessary.

Monday 7 September.

Tuesday 22 September 2026.

We welcome applicants from all sections of the community.

The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.