IT Infrastructure Specialist

Salary: £50,000 - 66,000 per year

• 10+ years of progressive, hands-on experience in IT infrastructure, network engineering, and technical operations roles.
• Experience supporting multi-site environments within retail, fashion, logistics/supply chain, or fast-paced hospitality brands.
• Expert understanding of physical retail technology stacks, including POS ecosystems, network payment routing, mobile registers, and store-wide WiFi deployment.
• Proven experience collaborating with external 3PL logistics operators to set up network configurations, firewalls, IP whitelisting, and specialized warehouse devices.
• Strong knowledge of endpoint management through Microsoft Intune/MDM solutions and user access life cycles within Entra  (Azure AD).
• Direct exposure to managing network prerequisites for SAP integration feeds, document printing routing, and stable system-to-system connections.
• Desirable certifications such as Cisco CCNA, CompTIA Network+, Microsoft 365/Intune certifications, or ITIL foundational framework knowledge.

• Lead and execute end-to-end technical infrastructure setup for new store openings, refits, relocations, and brand pop-ups across Europe.
• Configure and deploy POS hardware, network printers, scanners, mobile tablets, and payment terminals.
• Deploy and optimize local in-store networks, including retail WiFi, localized LAN environments, and secure SD-WAN configurations.
• Serve as the final escalation point for in-store technology failures and proactively troubleshoot device, data feed, and connectivity issues to minimize downtime.
• Act as the primary technical point of contact during 3PL partner onboarding, warehouse moves, and facility expansions.
• Establish and maintain secure, high-availability VPN tunnels and SD-WAN routing paths between our core network and external 3PL environments.
• Configure and manage warehouse hardware, including RF guns, industrial handheld scanners, barcode label printers, and dedicated logistics VLANs.
• Manage firewall rules, routing rules, and IP whitelisting to ensure 3PL integrations align with our cybersecurity frameworks.
• Oversee and scale EMEA-wide network routing, switching, firewalls, and enterprise identity management systems.
• Manage infrastructure prerequisites that support our SAP-centric strategy, including network print routing, RFC endpoints, secure connectivity paths, and POS-to-ERP transaction queues.
• Partner with global architecture teams to ensure European implementations conform to standard global design baselines.
• Enforce corporate cybersecurity standards across endpoints using Entra /Azure AD and Microsoft Intune/MDM.
• Monitor, identify, and remediate environment vulnerabilities, support penetration testing schedules, deploy MFA, and maintain device encryption policies.
• Ensure localized retail systems and warehouse practices comply with GDPR, ITGC, and corporate data breach prevention playbooks.
• Manage daily IT infrastructure across EMEA offices and showrooms, including Windows and MacOS hardware life cycles, M365 systems, conferencing technology, and onboarding/offboarding workflows.
• Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to Service Now resolution timelines.
• Build and update IT asset registers, infrastructure configurations, store deployment playbooks, and troubleshooting runbooks.

• Azure
• Cisco
• ERP
• Firewall
• Hardware
• Support
• ITIL
• LAN
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• SAP
• Service Now
• VPN
• Windows
• Office 365
• Cloud
• Dev Ops
• Security

We are Global Retail Company, offering a 1-year fixed-term Infrastructure Specialist role based in London on a hybrid working basis. The role comes with a salary of 50,000 to 60,000 GBP plus a 10% bonus. We operate across Europe and work closely with global architecture teams, supporting retail, warehouse, office, and enterprise infrastructure across a multi-site environment. Only shortlisted candidates will be notified.