Professional Services Consultant

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner®Magic Quadrant™for Intranet Packaged Solutions, the 2024 Forrester Wave™:
Intranet Platforms, and the IDC Market Scape:
Worldwide Experience-Centric Intelligent Digital Work spaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Professional Services Consultant. A proficiency in German would be preferable.

The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will be responsible for providing strategic consulting services, helping clients define requirements, and configuring and optimizing our software to achieve critical business goals. The ideal candidate will combine technical expertise, consultative skills, and strong client relationship management to drive positive customer outcomes.

• Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes
• Stay updated with the latest within our products and features, as well as broader technology trends and advancement
• Apply technical knowledge to support clients in achieving their business objectives
• Identify and resolve complex business or technical issues in partnership with the solutions Architect to ensure minimal disruption to the project
• Configure and customize our solutions to meet client-specific requirements Client Engagement & Delivery
• Build and maintain strong client relationships with all relevant stakeholders
• Understand client needs and provide support to deliver tailored solutions
• Communicate effectively with clients, translating technical concepts to non-technical stakeholders
• Represent the company professionally and demonstrate the value of our solutions
• Drive client adoption and ensure successful implementation of our solutions

• Contribute to the management of projects from inception to completion
• Ensure timely delivery and adherence to budget in partnership with the Delivery Manager and client stakeholders
• Be able to apply project management methodologies to track progress and manage deliverables
• Identify and mitigate potential risks that could impact project success
• Manage client expectations throughout the project lifecycle

• Prepare detailed reporting and presentations in partnership with the Delivery Manager for internal and client stakeholders
• Clearly document agreed-upon solutions in partnership with the Solutions architect
• Capture all relevant information for recurring technical needs
• Create and maintain knowledge base articles and best practice guidelines
• Contribute to the development of reusable assets and templates

• Adopt and help iterate on all processes, best practices and operational elements to ensure consistency
• Work effectively with cross-functional…