AI Delivery & Operations Lead - NonVolume

Location:
London (hybrid working 3 office days per week)

Employment Type:
Permanent, full time

Additional Benefits:
Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an AI Delivery & Operations Lead means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is a rare opportunity to play a central role in how AI takes shape across one of the UKs most recognised brands. As our AI Delivery & Operations Lead , youll help make our AI Centre of Excellence work effectively day to day, creating the structure, momentum and operational discipline that turns ambitious ideas into action and measurable outcomes.

This is a broad, hands-on role for someone who enjoys solving problems, creating clarity from ambiguity and making things happen across a complex organisation. Working closely with our Director of AI and wider AI leadership team, youll operate across the AI portfolio, connecting priorities, people, investment and activity to keep the CoE moving forward.

One week you could be developing a recommendation to support a senior decision, the next resolving a blocker across several teams, interrogating a forecast, improving how the CoE operates or taking ownership of an emerging initiative that does not yet have a natural home.

This is not a traditional technology project or programme management role. Youll need strong delivery discipline, but were more interested in how you think and operate: your ability to structure problems, exercise good judgement, influence without authority and follow things through to an outcome.

You dont need to be a deep technical AI specialist either. Youll need strong technology and AI literacy, genuine curiosity about the opportunities AI creates and enough understanding to work credibly across technical, business and senior leadership teams.

• Owning the day-to-day operational rhythm of our AI Centre of Excellence, ensuring priorities, decisions, actions and dependencies remain visible and move forward.
• Maintaining a clear view across the AI portfolio, bringing together priorities, milestones, capacity, dependencies, funding, risks and expected value.
• Owning portfolio budget management and financial coordination, including forecasting, Capex and Opex, investment tracking and understanding where financial decisions or trade-offs are required.
• Turning emerging priorities and ambiguous problems into structured recommendations, plans and actions that help the Director of AI and leadership team make effective decisions.
• Acting as a connector across AI, Technology and the wider business, identifying gaps, resolving blockers and driving progress where ownership crosses organisational boundaries.
• Preparing concise, insightful materials for senior stakeholders, turning complex information into clear decisions and actions rather than reporting for reportings sake.
• Taking ownership of selected cross functional AI or CoE initiatives where additional structure, momentum or leadership is needed, then transitioning them into established delivery structures where appropriate.
• Continuously improving the processes, tools and ways of working that enable the AI CoE to operate effectively as it grows.

• A strong track record of getting things done in complex organisations, particularly where you have had to influence people without direct authority and take ownership of ambiguous problems.
• Excellent structured thinking and problem-solving skills, with the ability to turn unclear priorities or emerging issues into…