Ralph Lauren Global Head of Data Science CIX

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

Ralph Lauren is seeking a visionary and transformational Vice President, Global Customer AI & Data Science to lead the next era of customer intelligence, predictive decisioning and AI-powered personalisation across the enterprise. This executive leadership role will define and ope rationalise Ralph Lauren's global customer AI strategy, driving the evolution from traditional CRM and segmentation toward real-time, predictive and agentic customer experiences powered by advanced data science, machine learning and AI orchestration.

Enterprise AI & Customer Intelligence Strategy

• Define and lead the enterprise-wide vision, strategy and roadmap for Customer AI, Data Science and Predictive Intelligence across Ralph Lauren's global ecosystem
• Shape the long-term evolution toward an AI-powered customer and orchestration platform supporting hyper-personalised, omnichannel customer experiences
• Drive the transition from campaign-based marketing to adaptive, real-time customer decisioning and orchestration
• Establish AI and advanced analytics as strategic enterprise capabilities that influence customer growth, loyalty, pricing, media investment, ecommerce, retail and clienteling
• Partner with executive leadership to embed customer intelligence into broader business planning and commercial decision-making
• Drive innovation across AI-enabled personalisation, recommendation systems, conversational AI, customer agents, predictive loyalty and contextual experience optimisation
• Champion responsible AI practices, governance, explainability and ethical data usage across customer intelligence initiatives Global Data Science & AI Leadership
• Lead, inspire and scale a world-class global Customer AI & Data Science organisation spanning:
• Predictive modeling
• Customer lifetime value and retention science
• Segmentation and behavioral intelligence
• Recommendation systems and next-best-action frameworks
• Measurement science and causal inference
• Experimentation and optimisation
• AI-driven personalisation and orchestration
• Feature stores, model deployment and MLOps enablement
• Build and evolve the organisational structure, operating model and talent strategy required to support Ralph Lauren's long-term AI ambitions
• Create a high-performance culture balancing innovation, experimentation, operational excellence and commercial impact
• Develop strong leadership pipelines and mentoring frameworks across data science and analytics teams
• Foster deep collaboration between global and regional teams to ensure scalable, locally relevant adoption of AI capabilities
• Serve as an executive thought leader and trusted advisor across the organisation on AI, data science and customer intelligence strategy AI-Powered Personalisation & Orchestration
• Lead the development and scaling of next-generation personalisation capabilities across CRM, ecommerce, clienteling, media and retail touchpoints
• Oversee the evolution of recommendation systems,…