Senior Social Media Analyst - True Global Intelligence

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions in the past two years at the Cannes International Festival of Creativity.

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.

Within TRUE Global Intelligence (TGI), we are passionate about using research, data and information to uncover insights that are critical to understanding people, sectors, the media, businesses and markets. Our clients not only look to us to help provide them with business-critical answers for today, but to use this knowledge to innovate and plan for the future.

We’re a friendly, hard-working and curious team of researchers and analysts from a wide range of backgrounds. We conceive and deliver both research, measurement and evaluation strategies for clients and teams across the agency.

Our mission is to put intelligence at the heart of all that the agency delivers. We work across the agency’s entire client portfolio, providing research, analytics and intelligence services focused on corporate reputation, brand marketing, patient awareness, stakeholder engagement, tech innovation, B2B sales and product launches.

We’re seeking an experienced Senior Social Analyst (Account Manager level) to join our team. This role is ideal for someone who combines strong analytical thinking with excellent business storytelling. You should be highly fluent in social platforms, internet culture and best-practice-measurement, with the ability to turn complex datasets into clear, actionable insights for clients.

You’ll put those skills to work with our set of Fortune 500 clients – smart social marketers and comms leaders seeking innovative partners to drive their business results. You’ll work on social, digital and AI analytics projects and ongoing work streams in support of these clients.

Establishing the structure and set-up of research, measurement, and analysis programmes

Implementing methodologies, writing reports and crafting final deliverables

Providing high-level strategic recommendations to clients and internal teams based on data-driven, contextualised findings and trends.

You will be a partner to clients, advising them on how to implement our findings into their team’s operations and outputs. You will be insightful, curious and eager to share your knowledge with others. You will be in-the-know with the latest developments from key social platforms and have an innovative mindset when it comes to leveraging these in your work.

About 80% of your time will be spent on billable work, and the remaining 20% spent on new business and agency initiatives.

• End-to-end execution of projects, managing junior analysts and reporting to the account director.
• Cultivating strong relationships with clients and cross-functional internal colleagues.
• Managing multiple project teams and clients simultaneously.
• Employing a wide range of methodologies and techniques for collecting, analysing and transforming relevant social, AI, digital and/or media data into impactful recommendations.
• Developing and maintaining process documentation and QC plans for projects.
• Escalate issues that impact the timeline, budget, or data quality in a timely manner to Directors on the account.

• Experience in social marketing or comms analytics & measurement – working with B2B clients is ideal, but not essential. AI and paid media analytics a nice to have.
• Excellent business writing and reporting skills, with the ability to turn data into clear, strategic narratives.
• Experience working with earned and owned social measurement frameworks.
• Strong written and verbal communication skills with…