ServiceNow HRSD Consultant

Job Description

Service Now HRSD Consultant

Are you someone who understands that successful Service Now solutions start with business challenges, not platform features?

Perhaps you're already gaining experience across HR, employee experience or business transformation and looking to build your consulting career within Service Now.

I'm supporting a consultancy that is continuing to grow its Service Now offering across a range of transformation programmes. They're looking for a Service Now HRSD Consultant who can help organisations modernise HR services, improve employee experiences and make better use of digital workflows across the business.

This role sits between business and technology. You'll work alongside experienced consultants, architects and delivery teams, helping clients understand their challenges, shape requirements and translate business needs into practical Service Now-enabled solutions. While some Service Now exposure would be beneficial, this role could also suit someone looking to build their expertise and gain hands‑on experience within a growing and supportive consulting environment.

You'll be involved across a range of transformation initiatives, supporting discovery activities, facilitating workshops, contributing to solution design discussions and helping shape Service Now-enabled improvements from concept through to delivery.

Typical responsibilities will include:

• Supporting workshops and requirements‑gathering sessions with HR and wider business stakeholders
• Translating business needs into user stories, functional requirements and solution documentation
• Helping customers understand how Service Now HRSD capabilities can support their objectives
• Contributing to process reviews, service improvements and employee experience initiatives
• Assisting with demonstrations, solution walkthroughs and customer presentations
• Supporting business development activities, proposal content and client‑facing materials
• Working closely with consultants, architects and development teams on transformation programmes

Your role will be to support discovery, advisory and solution design activities, helping clients understand what's possible with Service Now while working alongside experienced consultants on transformation programmes.

I’m interested in people who already have some exposure to Service Now and understand how technology can improve business and employee outcomes. However, don’t let a lack of deep Service Now or HRSD experience put you off. If you’re early in your Service Now journey, keen to learn, and excited by the opportunity to help organisations transform their employee experience, this could be a great next step for you.

Whether your background is in Service Now, HR technology, business analysis or wider transformation programmes, you’ll be comfortable working with stakeholders, understanding business requirements, and contributing to solution‑focused conversations. A curiosity for how technology can solve business problems, combined with a willingness to learn, is just as important as existing platform experience.

Service Now certifications such as CSA, CIS‑HRSD or ITSM would be beneficial.

Salary up to £55,000 plus benefits.

The role offers flexible hybrid working and the opportunity to work on complex transformation programmes across a diverse client base, with excellent opportunities to develop your consulting, advisory and Service Now expertise.

If you’re looking for a role where you can broaden your Service Now experience, gain exposure to HR transformation programmes and develop your consulting skills within a client‑facing environment, I’d be keen to speak with you.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.