Business Analyst

A Business Analyst at Foster + Partners supports operational excellence through continuous analysis and improvement of Foster + Partners ways of working. They will make strategic use of processes and technology to drive better outcomes for our people across the numerous activities and systems in use day to day. This is a hands-on role, and the job holder will have technical knowledge of IT applications, be able to learn fast and have experience of working in a technical customer service-based role.

The primary focus is to identify, document and solution areas of inefficiency or inconsistency in operations ranging from large scale implementation projects to addressing daily system issues. You will be liaising directly with users, your peers, IT teams, senior stakeholders and external providers. You must be able to work within a team, willing to learn, be self-motivated, proactive, highly-organised and approach work with a human centred mindset.

This role is ideal if you want to:

Engage with stakeholders at all levels of the business to understand & define problems and opportunities for improvement in both a technical and non-technical capacity

Work closely with different teams and stakeholders to tackle areas of improvement, developing and maintaining a product or operational road mapUse industry & Foster + Partners best practice to define complex solution requirements & manage delivery e.g. Development & maintenance of an Agile backlog of work Rationalise competing stakeholder requirements to identify the most appropriate solution whilst maintaining a high level of personability and professionalism Define business processes in both a technical & human centred manner to support in defining solution scope, and communicating stakeholder responsibilities Develop and test workflow, integration, UI and automation code/ scripts for a number of applications as defined in the user stories.

Engage with the IT change control process to prepare and implement changes to production

Design and deliver comprehensive change management strategies to improve digital adoption of applications and improve end user productivity

Enhance analytics and reporting of solution performance, enabling a data-driven service delivery function & fostering continuous improvement

Lead in the development of training materials and support in conducting training and workshops Maintain confidentiality with regard to the information being processed, stored, or accessed by the network Establish and promote guidelines, best practices and standards for the support. Maintenance and enhancement of software

Stay up to date on industry trends, and applicable vendor product roadmap(s) as relevant to our business, to proactively identify opportunities for improvement Understanding and use of databases, reporting and production of enterprise applications systems including ‘On-Prem’ and Cloud Based applications. Cut through competing stakeholder requirements to identify the most appropriate solution whilst maintaining a high level of personability and professionalism

Develop strong relationships with both internal and external stakeholders

What you will bring to the team:

Fast learning and ability to think laterally

Proactive thinking and ‘can do’ attitude regarding problem identification and resolution

Ability to manage varied workload context and liaise with stakeholders professionally at all times even when under pressure

Set and maintain high standards for customer service and timely delivery Understanding of back-end systems architecture and configuration Excellent written and verbal communication skills, including strategic storytelling Methodical and accurate with consistent attention to detail

Excellent organisational skills

Able to manage sensitive and sometimes confidential information

Resilient with ability to cope with conflicting demands

Able to build good relationships at all levels, internally and externally

Good interpersonal skills and able to work independently and as part of an effective team

Self-motivated and able to take responsibility

Experience working in an agile delivery team, with a focus on backlog management, requirement…