Application Support Analyst | Enterprise Technology

About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges.

The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

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Job Reference: VN3041

The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.

The Enterprise Application Support team provides technical and operational support for the shared platforms and services that underpin technology delivery across Marex.

The team handles all support requests, incidents, problems and business continuity activities across these services, working closely with engineering, infrastructure, security and business-aligned technology teams to ensure the highest quality delivery of services to internal consumers and downstream platforms.

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross-selling capabilities and improve operational efficiency across the firm.

Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firm’s evolution, enabling business growth and supporting the delivery of new products and services.

Role specific:

• Provide support for all Enterprise platforms offered by Marex to both internal and external client base.
• Support business users offering second- and third-line support.
• Provide incident management per ITIL standards.
• Support applications and infrastructure hosted within AWS.
• Support REST APIs, API gateways, microservices and distributed services.
• Support application releases and deployments through CI/CD pipelines, ensuring changes are managed and approved in accordance with Marex change management and release governance processes.
• Manage new system analysis and implementation.
• Liaison between technology departments to communicate system changes.
• Manage process and system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.

All staff:

• Ensuring compliance with the company’s regulatory requirements under the FCA,…