Principal Site Reliability Engineer, Infrastructure Observability

At the company, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.

Join us for the opportunity to grow and make a difference in ways that matter to you.

In this role as Principal Site Reliability Engineer, Infrastructure Observability you will help formulate, develop, and implement a team of Site Reliability Engineers (SREs) focused on the observability, sustainability, scalability, measurability and recoverability of the company’s innovative cloud   on-prem solutions by leveraging automation and best-of-breed tools. The successful candidate will have a strong operations   engineering background, is hands‑on when needed, and has expertise in the cloud environments (public, private), infrastructure operations, Dev Ops practices, CI/CD toolchain and systems, code build and deployment, incident response, and 24x7 monitoring and support.

The candidate will also have extensive experience operating within a SRE function within a complex, distributed environment. They will have a demonstrated ability to work horizontally and vertically within an organization with diverse partners and sponsor groups.

• Possesses extensive knowledge in own area of expertise and extensive in-depth knowledge of the broader portfolio for comprehensive understanding of up/downstream impacts across technology infrastructure
• Responsibility for the design of technology solutions to prevent or minimize service disruptions
• Prevents technology service disruptions through technology solution recommendations and automations
• Fosters a culture of deep learning through blameless post-mortems to improve the shared goal of reliability across services
• Transform operations teams by facilitating internal change to adopt SRE standard methodologies across the organization and driving strategic growth in this area within Global Technology
• Analyzes incidents impacting technology availability for high-level trends across the broad portfolio
• Drive initiatives to reduce or prevent technology failures in a complex, distributed technology environment
• Pulls together information from disconnected systems into cohesive views of the technology portfolio for identifying trends, redundancies, and risk
• Demonstrates outstanding awareness of the complexities of the tech and asset management industries
• May lead initiatives of varying degrees of complexity that span multi-functional areas and of varying degrees of complexity
• Contributes to definition of target state architecture and design of the technology environment

• Bachelor's degree or the equivalent combination of education and relevant experience AND 10+ years of experience designing and operating cloud infrastructure with senior‑level impact.
• 5+ years building and supporting solutions in Amazon AWS
• 5+ years of experience building and running a Dev Ops and/or SRE function
• Experience with implementation and operation of the chaos model at scale
• Strategic and program-level implementation experience
• Demonstrable experience implementing new technology, tools, and platforms
• System administration and scripting experience
• Demonstrable experience leveraging automation to proactively prevent or quickly remediate incidents
• Fluent in multiple programming languages (e.g., Python, Java, GO,…