RVP, Sales Engineering EMEA

Job Description Zendesk is looking for a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between cutting-edge AI capabilities and enterprise business value.

As a key partner to regional sales leadership, you will drive our expansion into net-new enterprise markets, optimize technical win rates, and ensure our customers accelerate their time-to-value. You must be a technical heavyweight, an inspiring leader of leaders, and a compelling public speaker capable of evangelizing the future of AI-driven CX to C-suite executives.

• Strategic Market Expansion:
  Partner with Regional VPs of Sales to penetrate new enterprise markets and verticals.
• Architect the pre-sales blueprint required to land complex, large-scale enterprise accounts.
• Drive Technical Win & Adoption Rates:
  Establish rigorous pre-sales frameworks, proof-of-concept (PoC) and pilot standards, and custom demo strategies that directly improve technical win rates and lay the foundation for rapid post-sale user adoption.
• Team Development & Leadership:
  Attract, hire, and retain top-tier pre-sales talent. Cultivate a high-performance culture focused on technical excellence and consultative value selling. Mentor front-line SE managers to become impactful leaders.
• AI & CX Thought Leadership:
  Serve as a primary technical evangelist for the region. Deliver compelling keynotes at industry events, lead executive briefings, and command authority during large-scale enterprise pitches by articulating Zendesk’s advanced AI and platform capabilities.
• Cross-Functional Collaboration:
  
  Act as a critical feedback loop between the field, Product, and Engineering teams to ensure our AI CX roadmap continues to solve the most pressing challenges of the world’s largest enterprises.

• Education:
  
  Bachelor’s degree in Computer Science, Computer Engineering, or an equivalent technical field is required. An advanced degree or MBA is a plus.
• Management
  
  Experience:
  
  8 years of experience managing pre-sales/sales engineering teams, with at least 3 years of experience managing people-managers (leading a multi-tiered organization) within a fast-growing, enterprise SaaS environment.
• CX Domain Expertise:
  Deep familiarity with the broader Customer Experience (CX) ecosystem, including CRM, contact center technology (CCaaS), workforce engagement management (WEM), and digital engagement channels.
• Advanced Technical Acumen:
  Strong understanding of enterprise architecture, cloud infrastructure (AWS), data privacy/security compliance, complex integrations (REST APIs, webhooks), and a strong foundational grasp of Generative AI, Large Language Models (LLMs), and machine learning applications in CX.
• Public Speaking & Executive Presence:
  Documented history of public speaking, presenting at major industry conferences, or facilitating high-stakes C-suite workshops. Exceptional ability to translate dense technical concepts into business outcomes.
• Commercial Mindset:
  Proven track record of successfully partnering with enterprise sales teams to capture market share, increase Average Contract Value (ACV), and accelerate sales velocity.

At Zendesk, we are entirely focused on liberating companies from legacy, fragmented systems by providing an intelligent, unified AI CX platform. As an RVP of Sales Engineering, you will have the autonomy to shape our go-to-market technical strategy, lead an elite team of engineers, and directly influence how the world’s biggest brands design their customer experiences. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service.

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