Senior Customer Data Solutions Architect​/Consultant

Senior Customer Data Solutions Architect / Consultant London / Hybrid Permanent

We are working with a leading Data, CRM and Marketing Technology consultancy looking to appoint a senior Customer Data Solutions Architect / Consultant to join its growing customer data and technology practice.

This is a senior, client-facing role sitting at the intersection of customer data, solution architecture, Mar Tech and analytics
.

You’ll work with major UK and international brands to understand complex customer-data challenges, architect the right technical solutions and help lead their implementation.

Projects will range from the design and build of Single Customer Views (SCVs) and modern cloud-based customer-data platforms through to data integration, identity resolution, segmentation, analytics and the activation of customer data across CRM and Marketing Technology.

This is not a purely conceptual architecture position. We’re looking for someone who understands how modern customer-data solutions are actually designed and built and can work closely with engineering and delivery teams to turn architecture into working solutions.

As a senior member of the team, you'll act as both a technical authority and trusted client consultant
, working across projects from initial discovery and solution design through to implementation.

• Designing and architecting Single Customer View (SCV) solutions
• Designing modern customer-data platforms and customer databases
• Understanding complex client data estates and defining the appropriate target architecture
• Bringing together customer, transactional, behavioural, digital and third-party data
• Designing customer-data models and structures
• Defining data ingestion, transformation and integration requirements
• Designing approaches to identity resolution, matching, deduplication and data quality
• Creating the data foundations required for segmentation, personalisation and customer analytics
• Designing integrations between customer-data platforms and downstream CRM, Mar Tech, analytics and activation platforms
• Working with technologies such as Snowflake and other modern cloud-data platforms
• Running technical discovery and requirements workshops with clients
• Translating marketing and business requirements into technical solutions
• Producing solution architecture, technical specifications and implementation roadmaps
• Working closely with data engineers, developers, analysts and Mar Tech specialists throughout delivery
• Providing technical oversight during implementation
• Advising senior client stakeholders on customer-data and technology strategy
• Supporting pre-sales, solutioning, technical pitches and proposals for new client opportunities

You'll work across a broad modern data and Marketing Technology ecosystem.

• Snowflake
• Single Customer View / SCV platforms
• Customer Data Platforms / CDPs
• Customer-data warehouses and databases
• SQL and large-scale customer datasets
• ETL / ELT and data transformation
• APIs and systems integration
• Identity resolution and customer matching
• Segmentation and audience management
• CRM and marketing automation platforms
• Personalisation and decisioning technology
• Customer analytics and reporting

Depending on the client environment, you may also encounter platforms such as Bloomreach, Braze, Adobe Experience Cloud / Adobe Experience Platform, Salesforce Marketing Cloud and Salesforce Data Cloud
.

You don't need to be an expert across every technology. What's more important is a strong understanding of customer-data architecture and the ability to design an end-to-end solution using the right technologies for the problem.

Experience working with Snowflake or comparable modern cloud-data platforms would be particularly valuable.

We're interested in people coming from customer data, data architecture, Mar Tech or technical consulting backgrounds.

You might currently be working as a: