Senior Technical Services Analyst; Maternity Cover

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

As a Senior IT Infrastructure Analyst, you will play a key role in maintaining and evolving New Look’s core technology infrastructure across stores, distribution centres, cloud platforms and corporate services. You will ensure services remain secure, resilient and scalable, while providing expert 3rd line support, leading major incident resolution, and driving impactful infrastructure changes and service improvements.

• You will take the technical lead on P1 and P2 incidents, co-ordinating technical activity within the required resolver teams.
• You will lead the process of impact assessing and planning IT infrastructure changes and service improvements and will then implement or oversee technical implementation, test and monitor required changes in line with agreed plans.
• You will be considered the subject matter expert on server, storage and cloud infrastructure, being known as the go-to person for complex and technical issues
• Maintaining IT infrastructure support technical documentation & defining the technical standards the rest of the team need to delivery.
• Own and support the day-to-day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.
• Maintain and enhance hybrid infrastructure across cloud and on-prem environments, including Azure, Active Directory, Entra , DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching, and monitoring platforms.
• Drive automation and operational efficiency through scripting and tooling, primarily leveraging Power Shell and Microsoft Intune.
• Administer core infrastructure services spanning physical and virtual environments, including compute, storage, and hypervisors (VMware and Hyper-V).
• Support infrastructure lifecycle activities, including upgrades, patching, certificate management, and platform optimisation.
• Manage and support the end‑user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance, and software deployment.
• Log, triage, and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventative measures to improve service reliability.
• Support ITIL-aligned incident, problem, and change management processes to restore service quickly, reduce repeat issues, and maintain operational stability.
• Work closely with cybersecurity and service desk teams to maintain secure, compliant, and resilient operations.
• Participate in a 24/7 on‑call rota to support business‑critical services.

• Microsoft Certified Windows Server Hybrid Administrator Associate
• ITIL Foundation
• Microsoft 365
• Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra , Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services
• Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.
• Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper‑V and VMware.
• Hands‑on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
• Experience with MECM (Config Manager) & Endpoint Manager (Intune)
• Experience with Active Directory Policy (Group Policy) Administration
• Basic Networking skills
• Familiarity with monitoring, automation tools and Powershell.
• Strong problem‑solving skills and ability to manage multiple priorities
• Experience with Enterprise Anti‑Virus solutions

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children -…