Deployment strategist

At Diligent, we are on a mission to help fintechs and banks automate and enhance Anti-Financial Crime operations with AI agents. Leading banks and payment companies use us to automate risk investigations across customer onboarding and ongoing monitoring in Europe, the Middle East, the US and Asia.

Our founders have built fraud and AML risk solutions protecting billions in transactions at some of Europe’s leading fintechs. We’re now using AI to rethink how financial institutions investigate customers, assess risk, and run compliance operations.

We already work with leading fintech unicorns and banks globally, are growing fast, and are looking for ambitious problem-solvers who want to help shape how AI changes financial crime operations.

As a Deployment Strategist, you’ll sit at the intersection of customers, product, engineering and go-to-market.

Your job is to help us win new customers and then make those customers successful by turning messy, often vaguely defined problems inside a financial institution into successful deployments of our product.

• “Our transaction monitoring team team spends too much time reviewing alerts.”
• “We want to automate 60% of these investigations without increasing risk.”
• “Our customer fraud rates have spiked over the past 3 months and we want to reduce exposure”

Your role is to get underneath that problem.

You’ll understand the existing workflow, identify where the real bottlenecks are, work with the customer to define what success looks like, collaborate closely with our engineers to configure or extend the product, test it against real cases, diagnose where it fails, and drive the deployment until it creates measurable operational impact.

At the same time, you’ll be responsible for helping us create those opportunities in the first place. You’ll identify and reach out to target financial institutions, build relationships with senior decision-makers, run discovery conversations and demos, and turn initial interest into concrete deployments.

Typically, this looks like:

• [40%] New business acquisition: Own outbound prospecting and help build pipeline across banks, PSPs and fintechs. Research target accounts, cold call and run personalized outreach, qualify opportunities, lead discovery conversations, support demos and help move prospects from first conversation into a trial or deployment.
• [40%] Deployment strategy + customer success: Own pilots and implementations from initial problem definition through testing, iteration, rollout and measurable results. Dive deeply into customer workflows, policies, data and operational processes, define success metrics, diagnose what is preventing success, and work closely with customers and engineers to get deployments performing.
• [10%] Internal product + company building: Bring insights from the field back into our product roadmap, help identify recurring customer problems that should become scalable product capabilities, and contribute to the systems and processes we need as we grow.

You’ll work directly with compliance leaders, operations teams, product teams and executives at banks, PSPs and fintech unicorns.

No two days will look exactly the same. One morning you might be cold calling a Head of Financial Crime at a major bank. That afternoon, you could be analyzing why an active deployment is failing on a particular category of sanctions alerts, then sitting with our engineers to figure out what needs to change.

The core skill is going from an initially ambiguous customer problem to a concrete understanding of what matters, what needs to change, and how technology can create measurable impact.

5 days a week in our office near Blackfriars Bridge in London
, with occasional travel to customers.

You’ll have significant autonomy from day one. We’ll expect you to operate as an extension of the founding team rather than someone waiting for a clearly defined task.

Within days

• Start driving outbound activity and generating new customer conversations.
• Join customer calls and understand how financial institutions actually run risk and compliance operations.
• Learn our product deeply enough to demonstrate it and investigate why it…