End User Support Specialist

End User Support Specialist
- Fixed term Employment- 4 months

We’re seeking a proactive and technically skilled End User Support Specialist to join our IT team in London.

• Location London
• Duration 4 Months

We are looking for a proactive and skilled End User Services (EUS) Specialist to deliver high-quality, hands‑on IT support to employees across the organization. This role involves managing the full lifecycle of end‑user devices, handling incidents and service requests, driving continuous improvement, and collaborating with cross‑functional IT teams to ensure technology runs smoothly and users remain productive.

The ideal candidate will have a strong technical background, excellent customer service skills, and a passion for operational excellence.

• End User Support & Hardware Lifecycle Provide Level 1 & 2 support for desktops, laptops, mobile devices, printers, and peripherals.
• Manage IMACD (Install, Move, Add, Change, Dispose) processes and hardware lifecycle including procurement, provisioning, upgrades, and secure disposal.
• Maintain accurate asset inventory and compliance with hardware and software standards.
• Provide high‑touch support to VIP users and operate on‑site Tech Bars for walk‑in IT support.
• Incident, Service & Problem Management Respond to and resolve incidents, service requests, and access‑related issues within SLA.
• Collaborate with cross‑functional teams on issue resolution, escalation, and documentation.
• Software & Technology Integration Install, configure, and troubleshoot software applications including Microsoft 365, endpoint security tools, remote access (VPN), collaboration tools, and OS
• Deliver audio/video and hybrid meeting room support including Zoom, Microsoft Teams, Cisco Webex, etc.
• User Lifecycle & Access Support Handle onboarding/offboarding IT tasks including account provisioning and building access requests.
• Support compliance with identity management, security policies, and user provisioning guidelines.
• Proactive User Engagement Conduct regular floor walks to offer in‑person support and gather feedback.
• Operate Tech Bar/Walk‑in Centers to provide real‑time support and improve user satisfaction.
• Promote IT awareness and digital adoption among end users.

• Bachelor’s degree in information technology, Computer Science, or related field. Experience in End User Computing, Desktop Support, or IT Helpdesk roles.
• Hands‑on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.
• Familiarity with ITSM tools like Service Now, Remedy, or similar platforms.
• Understanding of ITIL processes (Incident, Problem, Change, Knowledge, Capacity Management).
• Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.
• Basic understanding of networking, infrastructure, and telecom concepts. Strong interpersonal and communication skills with a focus on user experience.
• Preferred
  
  Certifications:
  
  ITIL Foundation Microsoft Certified:
  Modern Desktop Administrator Associate CompTIA A+ / Network+ Any Automation/Scripting certifications (Power Shell, Python, etc.) is a plus Work Environment