Principal - SMART Workplace

Purpose of Job

The Principal, Smart Workplace is responsible for leading the development, implementation and continuous improvement of the Bank's Smart Workplace systems, services and technologies in support of the Smart Workplace strategy and roadmap established by the Associate Director, Sustainability & Smart Workplace.

The role acts as the senior specialist for Smart Workplace technologies, workplace analytics and workplace management systems, ensuring the effective operation, optimisation and enhancement of platforms supporting Headquarters and Resident Offices.

Working closely with stakeholders across Corporate Services, Information Technology, Procurement and external service providers, the Principal leads the delivery of Smart Workplace initiatives, manages the performance of workplace technology solutions and provides specialist advice to support workplace planning, operational efficiency and employee experience objectives.

The role is responsible for managing assigned projects, contracts, budgets and supplier relationships and provides line management, technical guidance and development support to the Associate, Smart Workplace.

Requisition

Office Country United Kingdom

Office City London

Division Corporate Services

Full-Time/Part-Time Full Time

Contract Type Regular

Contract Length

Posting End Date 08/09/2026

The Sustainability & Smart Workplace function is responsible for the strategic development and operational delivery of Smart Workplace services across the EBRD's global real estate portfolio.

Working across Corporate Services, Information Technology, Security, Health & Safety, Procurement, Engineering and Building Services, the function drives the implementation of workplace technologies and operational processes that support modern, data-driven workplaces.

The function is responsible for workplace technology strategy, Smart Building integration, workplace analytics, workplace management systems, occupancy and utilisation monitoring, asset tracking solutions, service management integration, digital workplace experience platforms and associated technology deployments across Headquarters and Resident Offices.

The Principal, Smart Workplace plays a central role in shaping long-term workplace technology strategy and ensuring that systems, data and processes support organisational growth, operational effectiveness, and employee experience objectives.

• Support the development and implementation of the Bank's Smart Workplace strategy and roadmap, contributing specialist expertise and operational insight to inform future priorities and initiatives.
• Support the development of governance frameworks, technical standards and performance measures for Smart Workplace technologies and services, ensuring effective implementation and compliance.
• Identify opportunities for innovation, automation and service improvement across the workplace technology environment and develop proposals to support business objectives.

• Lead the day-to-day management, development and optimisation of the Bank's Smart Workplace systems, including workplace management platforms, resource booking systems, occupancy analytics, workplace experience applications and Smart Building technologies.
• Act as a senior subject matter expert for Smart Workplace technologies and associated data services, providing technical advice and recommendations to stakeholders across the Bank.
• Ensure Smart Workplace systems remain effective, resilient, scalable and aligned with operational and business requirements.

• Support the development and application of workplace analytics, utilisation benchmarking and performance reporting. This to be in tandem with Associate, Product Data Sustainability & Smart Workplace
• Present findings and recommendations to senior management, Executive Committee and other governance forums.

• Lead the development, enhancement and optimisation of workplace systems including workplace management platforms, service management integrations and Smart Building applications.
• Coordinate integration activities between workplace technologies, IT systems, building infrastructure and operational services, working closely with internal stakeholders and external suppliers.
• Ensure compliance with Bank standards relating to technology architecture, information governance, cyber security and business continuity requirements.

• Manage budget planning, expenditure monitoring and financial reporting for Smart Workplace systems and services within delegated authority.
• Lead procurement activities relating to Smart Workplace solutions, including the preparation of technical specifications, tender documentation and evaluation criteria.
• Manage supplier performance and contractual obligations to ensure effective service delivery, value for money and continuous improvement.