Salesforce Product Lead Business Operations

Weekly office requirement: 2 days per week

Employment type: Full Time

Language: All stages of the recruitment process will be conducted in English

At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Salesforce Product Lead to play a key role in our Revenue Operations team in London. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.

As a Salesforce Product Lead, you’ll be taking the lead on supporting the Global GWI team in maintaining and enhancing our CRM, as well as owning any tool integrations. You’ll report into the Senior Director of Revenue Operations, owning data accuracy, efficiency, and ongoing optimization of  for all operations teams. You will be involved in a wide range of projects and will have the opportunity to make an impact within the wider organisation by helping us improve our CRM to drive efficiencies across the revenue team (e.g. minimise time syncs and improve data quality).

• Systems Governance & Cross-Functional Alignment: Oversee Salesforce and its integrated products, keeping systems scalable, well-integrated and aligned to business goals. Act as the bridge between Rev Ops, Sales, Finance, Product and Marketing, driving data consistency, revenue reporting and system capability to support fast, data-driven decision-making.
• Team Development & Leadership – Support a high-performing team of 6 (3 internal Salesforce admins and 3 junior contractors) and their professional growth, provide coaching, fostering collaboration, growth, and operational excellence.
• Change Management & Adoption – Ensure seamless rollout and adoption of new system enhancements, driving effective communication, training, and enablement across commercial teams.
• Project & Roadmap Ownership – Manage the Salesforce roadmap and oversee key system projects, ensuring strategic alignment and efficient delivery across revenue systems.

You’ll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for in you:

Technical

• Deep expertise in the Salesforce platform and object model, with a proven ability to architect custom applications, objects, fields and end-to-end processes at enterprise scale. This includes designing and improving complex automation such as advanced flows, validation rules, formula fields and data model relationships.
• Extensive command of Salesforce automation capabilities, best practices and order of operations, with a demonstrable track record of setting the standard for how automation is designed, deployed and governed across the organisation and of coaching others to build to it.
• Proven success leading integrations across the revenue tech stack (e.g. Tableau, Docusign CLM, Sales Loft, and similar platforms)
• Salesforce Advanced Administrator Certification or Sales/Experience/Revenue Cloud Certifications highly desirable; willingness to gain Revenue Cloud certification as part of the role

Strategic leadership

• Ability to define and own the Salesforce product roadmap, aligning platform capabilities with business strategy and revenue growth objectives
• Exceptional critical thinking and analytical skills with a strong commercial lens — you’ll translate business problems into scalable technical solutions and set priorities across competing demands
• Experience developing and presenting business cases for platform investment, including ROI analysis, build-vs-buy decisions, and resource planning

People and stakeholder management

• Proven success in managing, mentoring, and developing Salesforce Administrators and technical team members, setting clear expectations and creating pathways for growth
• Strong internal or external stakeholder management skills with the ability to influence at senior leadership level, aligning cross-functional teams around a shared platform vision
• A collaborative, inclusive…