Software Customer Engineer

Are you passionate about new technologies and keen to join an innovative, international company?

Symtrax invites you to join its team and develop your skills in advanced technological fields, as you step into a new phase of your career that combines diversity, technology and forward thinking.

Symtrax is a global software company with more than 35 years of experience delivering document automation and e-invoicing solutions to organizations around the world, and maintains technological partnerships with major players; we are SAP Software Partner, Microsoft Gold Certified, and IBM I Business Partner.

As governments around the world introduce mandatory e-invoicing and digital tax reporting requirements, demand for intelligent automation and compliance software continues to accelerate. Symtrax is at the forefront of this transformation.

You’ll work with organizations across a wide range of industries in UK, Ireland and EU. Our cloud-based Compleo Invoice Platform (CIP) helps businesses automate Accounts Payable (AP), Accounts Receivable (AR), e-invoicing, compliance, and document processes while integrating seamlessly with leading ERP and business systems.

Part of a small team based in Central London, Kensington, you will act as the bridge between business requirements and IT processes, helping our customers analyse, automate, and optimise a wide range of business workflows while ensuring the seamless integration of our solutions with their existing information systems.

Our software solutions, whether deployed in On-Premise or SaaS environments, integrate with customers' existing systems to automate and streamline various business processes, including data management, process validation, and operational approval workflows across multiple industries.

This position is primarily based in our office, with the majority of customer support, implementation, and consulting activities delivered remotely. Occasional travel will be required to attend customer meetings, industry events, conferences, and other business activities.

Your key responsibilities:

• Manage projects throughout the deployment and adoption phases of our software solutions.
• Configure and tailor the solution to ensure successful production deployment in line with customer project specifications and technical requirements.
• Advise and support customers in the implementation and rollout of our solutions, taking into account their specific business needs and operational objectives.

• Deliver user training on all software functionalities and best practices.
• Ensure effective knowledge transfer to customers, enabling successful adoption and autonomous use of the solutions.
• Support users in the integration and customization of the software to meet their business requirements.
• Work closely with the Sales team on pre-sales activities to promote our software solutions to prospective customers.
• Participate in technical demonstrations, proof-of-concept presentations, and customer meetings.
• Provide technical expertise during the sales cycle to help identify and address customer needs.

• Provide technical support to customers in the use of our solutions, ensuring proactive follow-up of incidents, enhancement requests, and change requirements.
• Deliver personalized customer follow-up to ensure high levels of satisfaction and rapid issue resolution.
• Build strong customer relationships and contribute to the long-term success of deployed solutions.

We are looking for a candidate with approximately 2 to 5 years of relevant experience in software implementation, technical consulting, customer-facing IT projects, or enterprise software solutions.

• Bachelor's or Master's degree (or equivalent) in Computer Science, Information Systems, Software Engineering, or a related field.
• You have technical IT skills: a good understanding of system architectures, networks, databases (DBMS) and APIs.
• Good knowledge of Microsoft environments, including Windows Server, Active Directory, and SQL Server.

• Strong…