Desktop Support Engineer

Desktop Support Technician

Location:

London (central) and onsite

Day Rate: 230 p/d (Inside IR35)

Role Overview :

Bright Purple is recruiting for a Desktop Support Technician to join a busy IT team supporting end users across a busy corporate office in London. This is a hands-on role where you'll be responsible for installing, configuring and supporting desktop hardware and software, resolving technical issues, building new devices and ensuring users receive a high-quality IT support service. You'll work across a broad range of technologies, supporting both BAU activities and IT projects while maintaining excellent customer service throughout.

Essential

Skills:

Previous experience in a Desktop Support, IT Support or Service Desk role Strong knowledge of Windows desktop and laptop support

Experience troubleshooting hardware, software and peripheral issues

Experience building, deploying and imaging Windows devices

Knowledge of Microsoft desktop applications and enterprise software

Experience supporting printers, email, networking and remote access

Ability to prioritise and manage incidents through a ticketing system

Strong troubleshooting and analytical skills

Excellent communication and customer service skills

Desirable

Skills:

Technical qualification or equivalent commercial experience

Experience with asset management and hardware lifecycle processes

Knowledge of Active Directory and endpoint management tools

Experience supporting Microsoft 365 environments

Exposure to desktop security, patching and malware protection

Bright Purple is an equal opportunities employer. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive recruitment process.