IT Service Delivery Manager

IT Service Delivery Manager (Contract)

Location:

London We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high‑quality delivery of IT products and services. This role suits someone proactive, detail‑driven and determined to root‑cause issues before they impact customers.

You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives.

What you'll be doing

Owning the delivery of IT products and services to agreed SLAs and product requirements

Collaborating with Product Owners and Product Managers to translate product needs into effective service delivery

Coordinating delivery teams to ensure efficient, high‑quality outcomes

Monitoring service performance, identifying trends and driving improvements

Proactively identifying risks and resolving issues before they escalate

Working with product operations teams to ensure seamless service delivery

Reporting on service performance, availability and customer satisfaction

What we're looking forMust‑have:

Demonstrable experience as an IT Service Delivery Manager Strong IT service management background (e.g. ITIL)
Experience working closely with product‑led teams

Proven ability to diagnose issues, identify root causes and implement preventative solutions

Excellent stakeholder management and communication skills

Strong analytical and problem‑solving capability

Accountabilities

Consistent delivery of services in line with SLAs and product goals

High levels of customer satisfaction

Effective collaboration with Product Owners and Product Managers If you're a delivery‑focused contractor who proactively fixes problems before they become incidents, we'd like to hear from you. Apply now.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.