Senior ServiceNow Product Manager – GRC​/IRM; TPRM, OpsRes & BCM

Senior Service Now Product Manager – GRC/IRM (TPRM, Ops Res & BCM) London (Hybrid - 3 days onsite per week) Banking Up to £120,000 + Bonus + Benefits

This is a brand-new, strategically created Vice President position — not a backfill — giving you the chance to shape a global GRC product suite from the ground up. Do you want to own the product roadmap for TPRM, Ops Res and BCM at a major financial services organisation, with the mandate to take these capabilities from a single-region platform to a genuinely global offering across EMEA, APAC and the US?

If you're a Service Now professional who can move fluently between the boardroom and the sprint room, this could be the role you've been waiting for.

You'll join as the product-level owner for TPRM, Ops Res and BCM, engaging senior stakeholders up to MD and Board level, and translating what the business needs into clear technical stories for the development team to build. This is a highly mature Service Now environment, built on the Common Services Data Model (CSDM) and moving toward fully out-of-the-box, AI-enabled versions of these products within the next 3–6 months.

This is a rare opportunity to combine strong technical credibility with real influence over strategy, adoption and where the platform goes next.

• Owning the product roadmap for TPRM, Ops Res and BCM, translating business requirements into clear, technical user stories for the development team to deliver
• Acting as the go-to voice for the GRC suite, engaging senior stakeholders — up to MD and Board level — to understand where the business is heading and guide it toward the Service Now way of working
• Building the case for, and supporting delivery of, a global rollout as EMEA, APAC and the US converge onto a single platform
• Providing technical governance and change approval, and overseeing testing and preparation for platform upgrades and releases
• Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members
• Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement

• Strong technical grounding in Service Now, ideally with hands‑on GRC/IRM experience (TPRM, Ops Res and/or BCM), but equally comfortable operating at product/strategy level rather than day‑to‑day scripting
• A track record of engaging senior/executive stakeholders and translating business requirements into technical user stories for development teams
• Strong understanding of risk management, GRC and Service Now best practice, with sharp problem‑solving skills
• Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements
• Excellent communication and leadership skills, with a structured, detail-focused approach
• Desirable: current Service Now certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance

• Up to £120,000 + Bonus + Benefits, based in London with hybrid working (3 days in the office per week).

If you've held any of these roles or used these technologies/skills, this role could be a great fit:
Service Now Engineer, Service Now Developer, Service Now Consultant, Service Now Technical Lead, Service Now Product Manager, GRC Engineer, GRC Analyst, GRC Product Owner, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Operational Resilience (Ops Res) Specialist, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, Service Now Platform Engineer, Service Now Administrator, ITIL, COBIT, DORA compliance.