Administrator - MS System Center Configuration Manager; SCCM

Administrator - MS System Center Configuration Manager (SCCM)

City Of London, England

The SCCM Administrator plays a crucial role in ensuring efficient support and operations within the organization. This position is responsible for independently resolving technical tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction. The role requires a solid understanding of SCCM to manage system configurations and deliver effective solutions.

• Ensure Compliance With Quality Standards, Regulatory Requirements, And Company Policies While Managing Sccm Configurations And Deployments.
• Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis And Implementing Effective Solutions To Restore Services Promptly.
• Contribute To Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Sccm Best Practices.
• Independently Resolve Technical Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Ensuring Efficient Operations.
• Enhance Customer Experience And Customer Satisfaction (Csat) By Achieving First Call Resolution Goals And Minimizing Rejected Resolutions Or Reopened Cases.

• In-Depth Knowledge Of Sccm For System Configuration And Management.
• Strong Analytical Skills For Effective Root Cause Analysis And Troubleshooting.
• Proficiency In Ticketing Systems And Adherence To Sla Requirements.
• Solid Understanding Of It Support Processes And Customer Service Principles.

• Optional But Valuable
  
  Certifications:
  
  Microsoft Certified:
  Modern Desktop Administrator Associate, Microsoft Certified:
  Azure Administrator Associate

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.