1st​/2nd Line IT Support- FTC

We have a great opportunity for an experienced 1st/2nd line IT Support Analyst to join a fashion retailer at its London office, on a Fixed Term Contract basis. This is a fantastic opportunity to work as part of a small, hands‑on IT team, providing support to colleagues across the business from the company’s offices based in the Islington area of London.

This a hybrid role with 3 days office based. The successful candidate will provide 1st and 2nd line technical support to both the office‑based team and various retail sites, ensuring a responsive and high‑quality service across the company. You will be responsible for incident management, service request fulfilment, end‑user support and day‑to‑day IT operations.

• Deliver professional, customer‑focused 1 st / 2 nd line IT support to onsite and remote users
• Resolve IT incidents and service requests within agreed service levels
• Manage service requests including new starter provisioning, hardware replacements, user access and permissions.
• Provide hands‑on support across Windows and macOS environments, including Apple laptops, desktops and mobile devices.
• Troubleshoot a broad range of hardware, software, connectivity and user‑related issues, including basic networking and Wi‑Fi problems.
• Support and maintain modern workplace, endpoint management and device management technologies.
• Assist with endpoint security, patching, compliance and IT asset management to maintain a secure and well‑managed technology environment.

You will have Experience with in a Desktop Support, EUC or Service Desk environment. Strong hands‑on knowledge of Windows, macOS and the wider Apple ecosystem. Strong analytical, troubleshooting and problem‑solving skills, with a methodical approach to resolving technical issues Proven experience supporting laptops, desktops, mobile devices and peripherals Good knowledge of IT service management principles, including incident and service request management.

Sound understanding of networking fundamentals, with the ability to diagnose and resolve common connectivity issues. Experience working with modern workplace and endpoint management technologies. Understanding of endpoint security, patching, compliance and device management practices.

This is a 3 month FTC role (possibility of being extended) with a salary of between £35,000 - £38,000p.a. pro rata - DOE. Candidates must be available to start next week.