Marketing Delivery Manager - Digital

Marketing Delivery Manager - Digital

Final date to receive applications: 18 September 2026

Department: Marketing, Destination and Commercial

Employment Type: Full Time

Location: London

Compensation: £44,000 - £46,225 / year

Overview of team purpose

Channels & Innovation provides digital platforms and services for business and consumer marketing. We manage web and email platforms to engage audiences and generate revenue. Our experts ensure software development and technology meets business needs, providing high quality user experiences and managing risk with focus on data protection and cyber security. We drive efficiency and promote innovation via collaboration and continuous improvement.

Note:

this role works equally closely across Digital Services, which is composed of Channels & Innovation, Creative Services and Digital Acquisition teams.

Purpose of role

To act as the central point of coordination between business stakeholders and specialist digital delivery teams, ensuring work is clearly defined, prioritised and delivered in line with organisational objectives.

The role combines stakeholder management, planning, delivery leadership and resource coordination across design, content, social media, email marketing, acquisition and digital development. It also supports the effective management of external suppliers, procurement and budgets, while providing project delivery expertise across Marketing Services and the wider organisation.

You will be comfortable taking the initiative, bringing structure to ambiguity and creating momentum across teams without relying on a formal reporting line.

Success in this role will depend on your ability to build productive relationships, influence priorities and bring together diverse stakeholders to achieve shared goals.

Stakeholder Partnership & Planning

• Build strong, trusted relationships with stakeholders across the organisation, developing a deep understanding of business objectives, priorities and challenges.
• Work collaboratively with stakeholders to shape ideas and requirements into clear, achievable briefs and delivery plans.
• Challenge constructively where value, requirements, timelines or scope are unclear, helping teams reach practical solutions and informed decisions.
• Facilitate discussions between stakeholders and specialist teams to ensure shared understanding, alignment and successful outcomes.
• Act as the primary delivery partner for marketing and digital work, helping stakeholders navigate the delivery process, resolve issues and establish clear, realistic expectations.

Prioritisation & Delivery Leadership

• Coordinate and prioritise work across multidisciplinary teams including design, content, social media, email marketing and web development.
• Lead and facilitate prioritisation discussions with stakeholders and team leaders, negotiating scope, sequencing and timescales to balance organisational objectives, delivery risks and available capacity.
• Identify dependencies, risks and blockers early, driving actions that keep delivery on track.
• Facilitate effective planning and delivery processes, ensuring work is visible, appropriately prioritised and progressing efficiently.
  
  Maintain a clear view of delivery across the portfolio, providing stakeholders and senior leaders with concise, evidence-based updates on progress, capacity, risks, dependencies and required decisions.

  Resource Management & Operational Excellence

  • Monitor team capacity, workload and resource utilisation, identifying potential bottlenecks or gaps and recommending solutions.
  • Use data, reporting and insight to support resource planning and improve delivery performance.
  • Maintain and continuously improve workflows, processes and tools that support efficient and effective delivery.
  • Champion a culture of continuous improvement, encouraging new ways of working and helping teams adopt best practice.
  • Utilise technology and automation to improve planning, reporting and operational efficiency.
  • Act as work management tool system owner and champion (currently jira).

  Supplier & Budget Management

  • Manage relationships with approved suppliers, agencies and freelancers, ensuring high-quality and…