Service Delivery Analyst

The Service Delivery Analyst position in London, England centres on respond to requests for IT support and services (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA time frames. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Respond to requests for IT support and services (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA time frames. Resolve 1st/2nd/3rd line support while working with other support work groups (Infrastructure, Application Support, Networks, etc.) to resolve/fulfil incidents, requests, and proble. Log and track the status of assigned requests for IT support and services, ensuring regular customer updates.

• The Support Analyst should have extensive experience administrating common services including Windows 11, Office 365, Intune device management, Active Directory, deploying laptop b.
• Mandatory current experience with Windows 11 installation.
• Exposure to common applications i.e. CoPilot, Intune, Office 365 (and other Microsoft Applications).

• Additional detail:
  Training or development support may be provided.