Modern Workplace Engineer

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We're home to the UK largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Location: London - 2 days per week (Occasional travel to Milton Keynes)
Reports to: Infrastructure Engineering Manager

We are excited to invite a hands-on and experienced Modern Workplace Engineer to join our team and help drive the next stage of our digital workplace transformation! In this role, you will play a vital part in shaping and optimizing how we work and collaborate through Microsoft 365, modern device management platforms, collaboration tools, and digital experience monitoring technologies.

As a member of our small, multi-skilled IT team, you will have the opportunity to work across a broad modern workplace technology estate. You'll take on significant responsibilities for Amazon Connect, Atlassian Jira and Confluence administration, and Google Workspace, all within the Microsoft 365 ecosystem. We're looking for someone who can operate confidently at the platform level, taking ownership of configuration, administration, governance, integration, and continuous improvement across these technologies while ensuring a secure, reliable, and seamless employee experience.

This is a high-impact, hands-on role that is perfect for someone who is passionate about collaboration technologies, user experience, and modern device management.

• Google Workspace Administration: Manage and optimise our Google Workspace environment, including user management, access controls, security, collaboration services, and platform governance.
• Amazon Connect Platform Ownership: Take ownership of Amazon Connect to continuously improve the platform and optimise contact flows, routing, queues, and permissions. You will act as a technical SME, working with stakeholders to enhance the user/customer experience.
• Atlassian Application Management: Shape and evolve Jira and Confluence across the organization through effective workflows, permissions, schemes, automation, integrations, and governance, ensuring scalability and alignment with business processes.
• M365 Platform Ownership: Manage and evolve our Microsoft 365 environment (Exchange Online, SharePoint, Teams, One Drive, Viva, and related services), ensuring availability, security, and adoption across the organization.
• Modern Device Management: Design, configure, and maintain device lifecycle management through Microsoft Intune and JAMF, driving a secure, zero-touch approach to provisioning and compliance.
• Digital Employee Experience (DEX): Own and optimise our digital user experience using DEX tooling to monitor, analyse, and continuously improve the end-user digital experience across all endpoints. Use insights to identify performance bottlenecks, enhance device health, and proactively resolve issues before they impact users.
• Automation & Process Improvement: Implement automation using Power Shell, Power Automate, and other M365 admin tools to simplify provisioning, onboarding, and access management.
• Security & Compliance
  
  Collaboration:
  
  Partner with our Security team to embed identity protection, conditional access, DLP, and compliance policies into all workplace tools.
• Documentation and Knowledge Sharing: Maintain accurate technical documentation and contribute to the team’s knowledge base, ensuring that systems are well understood and knowledge is shared across the team.

• Deep hands-on experience administering Amazon Connect, with the ability to configure, support, and optimise contact centre capabilities including contact flows, routing, queues, permissions, and integrations.
• Proven Atlassian administration experience across Jira and Confluence, including workflows, schemes, permissions, automation, governance, and platform configuration within a complex organisational environment.
• Demonstrable Google…