Senior IT Engineer

Location:
Havering Campuses (Ardleigh Green, Havering Sixth Form, and Rainham).

Pay Range: £46,206 - £47,765 per annum. Placement on the scale will depend on skills, experience, and qualifications.

Hours and weeks: 35 hrs per week, 52 weeks per year.

Contract Type:
Permanent

Position

Start Date:

ASAP

Join one of the UK's largest further education providers and play a key role in delivering reliable, high-quality IT services across a busy and diverse college environment. This is an excellent opportunity for a technically skilled IT professional to take ownership of complex technical issues, support critical infrastructure, and help shape the delivery of IT services while mentoring junior colleagues.

As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's IT infrastructure, including networks, servers, end-user devices and Microsoft 365 services. You will act as a senior escalation point for technical issues, lead the resolution of complex incidents, and provide guidance and mentoring to Engineers and Technicians. This is a highly hands‑on role combining day‑to‑day operational support with advanced troubleshooting, system administration and project delivery.

• Act as the senior technical escalation point for complex IT incidents, ensuring issues are diagnosed, resolved and communicated effectively.
• Provide technical leadership, mentoring and guidance to Engineers and Technicians.
• Support and administer the College's network infrastructure, including switches, firewalls, Wi‑Fi and connectivity services.
• Support Microsoft 365, Active Directory, Windows devices, Apple Macs, IP telephony systems and end‑user technologies.
• Assist with software deployment and device management using tools such as SCCM and Jamf.
• Maintain accurate IT asset records and configuration information.
• Deliver technical projects and work collaboratively with colleagues, users and external suppliers to achieve successful outcomes.
• Provide excellent customer service and ensure support issues are managed through to resolution.

• An experienced IT professional with strong hands‑on expertise across infrastructure, networking and end‑user support.
• Skilled in Windows administration, Active Directory, Microsoft 365, Apple Mac support, networking and IP telephony.
• Confident diagnosing and resolving complex technical issues in a fast‑paced operational environment.
• A proactive problem solver who takes ownership of incidents and projects through to completion.
• An effective communicator who can build strong relationships with both technical and non‑technical stakeholders.
• A team player with the ability to mentor others, share knowledge and contribute to continuous improvement.
• Experience with technologies such as VMware, SCCM, Jamf, Veeam, Omnissa Horizon or Linux would be advantageous.

• Pension:
  New City College provides a career average pension scheme for all staff (TPS or LGPS)
• Accessibility:
  All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On‑Site Facilities:
  Free access to on‑site gym facilities at some campuses and on‑site cafes serving subsidised food and drinks.
• Staff Development:
  Five CPD (Continuing Professional Development) days per year, with access to industry‑standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks:
  Interest‑free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts:
  Save money on day‑to‑day expenses, shopping, dining out, DIY, and travel.

For further information please contact Human Resources at

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south‑west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward‑thinking, collaborative team committed to…