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Customer Support Engineer — End-to-End Escalations; Hybrid
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-01
Listing for:
Madrona Venture Labs
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Location: Greater London
Fyxer in London is seeking a technically capable Support Engineer to own complex tickets from report to resolution, including customer communication. You will leverage API fluency, SQL, and log analysis to triage issues, write clear escalations for engineers, and help reduce escalations over time.
Join a fast-moving team focused on AI-powered email and scheduling products, with opportunities to influence product direction while improving customer outcomes.
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